Worrell Automotive Service MS 39532

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Randall Taylor

My Mother has used Worrell for over a decade. While going over her maintenance records I was shocked at what I found. They changed the spark plugs at 42,000 miles, (mileage in pic), OEM plugs are NGK with a service interval of 100,000 miles. When changing the plugs on the car you have to remove the intake plenum to get to the passenger side plugs and theirs no gasket listed on the invoice. They also used Autolight plugs which are garbage, ask any ASE mechanic and they'll tell you only NGK or Denso in Japanese cars. I wouldn't run them in my lawn mower! Now the car always had an oil leak which ended up being a high pressure steering hose. However instead of properly diagnosing the leak they changed the valve cover gaskets and cam seals and they didn't properly connect a crankcase breather hose on that job. Car also has experienced electrical issues and instead of diagnosing that they changed the battery, alternator and battery end. The battery end looks like it came out of the junk bin with mismatched bolts. The issue ended up not being the alternator but the factory negative battery cable. The cars negative battery cable has a sensor which controls the voltage through the Computer ( variable voltage charging system). That electrical misdiagnoses ended up costing her over $700 and another 100 for the butchered battery cable If your looking for a shop that will properly diagnose your car and not overcharge you for unnecessary work then stay clear of this shop! I'll update if they even changed the plugs on the passenger side when I install the proper plugs. Crooks!!!!!!!!!!!!!!!!!!!!!!

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Belinda Beebe

This place is for Rich people. Price is outrageous. I didn't expect to get Robbed by a small business. I wasn't told in advance that you will pay Extra charge if you bring your own parts. Gave me my old plugs but charged a disposal fee. Total cost to change 4 spark plugs was $166.92 I had to work 12 hours to pay 1 hour mechanic fee for a 30 minute job. When I ask how much she said she was to busy to get me a price at that time. This is a one person office. As a invoice was created and my keys were taken i should have been told the cost. a price is usually agreed upon i would never agree to the price charged. It was less expensive at 2 other shops. I made a bad decision leaving my truck not knowing the cost in advance. This was the first time and last time doing business here.

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Korben Dallas

It's nice to find a mechanic that you can count on. I have brought two of my vehicles here a couple times each and the qouted amount had no surprises. Very happy with the service level, communication, and delivered on time. Good place.