Bassani Power Equipment NJ 07419

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Marie H

I had the pleasure of dealing with Bassani Power Equipment (shoutout to Lisa) when my new Cub Cadet snow blower that I purchased at HD didn't work. I purchased it May 25', unboxed it, filled it with gas and stored it in the garage til Dec when we were due to get our 1st snowstorm. When I tried to move it, it would't move. I reached out to HD, but they told me that it was over the 30 day return window and that I needed to get in touch with CC - as it was under warranty. I went to the CC website and the nearest warranty service center was Bassani in NJ-just under an hour away. I am old and do not own a truck so even though Bassani was not close, I called them anyway knowing full well that I would need pick up and delivery and it would probably cost me for it. Lisa got me in right away and after just under 2 weeks, she let me know that it was fixed, but that the issue wasn't covered under warranty, as it was considered a "wear and tear" issue. She said it was a loose drive belt. She told me that I had to reach out to CC and explain the situation and see if they would cover it and the pick up and delivery. I did that and CC said NO. Defeated, I called Lisa and said that I was told no and that I will just pay for the service and be done with it. Lisa called them and they said that they would cover it. She's good. They were a flat out no for me. I'm so glad that I reached out to Bassani and dealt with Lisa. She is a good and caring person. I did learn a lesson too. I will never buy any power equipment like a snowblower or mower from a big box store again. And honestly the only reason I even bought it from them was that since it was $1,300.00 it went onto my HD credit card and they offered free delivery. There is literally nothing like shopping from small neighborhood shops. They stand by their products, whereas the big box stores don't. Thanks again Lisa!!!

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Jeff Tyndall

Business has been here for a long time for a reason. Good equipment, good servicing of equipment at a fair price. Most of all good people !

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Marcy D'Amore

I bought the Landmaster L7 from Bassani a few weeks back and what a fantastic experience we had. From the moment we walked into their establishment, it was a true customer experience! We bought outdoor equipment from them in the past, but this last experience has superseded any expectations! Thank you for all the help and knowledge you have past on for our new beast! Thank you DON for all you did! Thank you all for your customer experience skills and for just doing everything to make your customers happy!