LIVauto Performance VA 23452

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Jeffrey Fahie

This shop is downright amazing. They do great quality work and have an amazing staff on hand. I've been having issues with my car lately and I called around and visited a few shops in the area with not many could help and a few refused to help me due my setup. They had openings for me and were able to accommodate me and my schedule which was much appreciated. They provide much more services than I expected. They do exhausts, alignments, window tint, mounting and balancing tires, tunes, custom fab work. They are truly a one stop shop and I look forward to getting more work done from them in the near future. They definitely earned my business and I'll be referring my friends here for sure.

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Devin Harper

Initially loved the shop, turned into a huge mess. I gave them my 350z, and specified when it needed to be done by. Multiple times. Cant stress that enough. I said I needed it done in about a five week timeframe. I was told everything would take three weeks to complete. Cool. Nope. I ended up picking my car up the day before I needed it. Brandy had to come in on a Saturday morning to give me my keys. In the entire five weeks, there was an insane lack of communication. "oh we will send you pictures" "Oh we will call you" here and there. Never once got any photos or phone calls. I always had to call and ask how things were going. Meanwhile, National Speed up in Richmond is sending my friend photos every hour, every step of the way giving him peace of mind and helping him understand the process I was completely left in the dark. Not to mention i'm 99% sure they blocked my phone number at one point, so i used my girlfriends phone and miraculously it worked! So, physically going to the shop and reminding them, i have an event coming up i need the car just wasn't enough. When I picked up my car, they weren't able to do the initial tune I was told i'd have, paint marker all over the car, and with a brand new clutch about to make a drive to Michigan I was very let down. But, I pushed that aside as people make mistakes. So i decided ON THE SPOT to give them another chance. I needed some small things done to my 98 240sx. Biggest being engine mounts. I picked up the Z to go on leave, and left the 240sx. By the time I came back two weeks later, still no word. Had some parts issue come into the mix where they ordered the wrong part, I already paid the invoice but weren't able to issue a refund. Only "store credit". But considering any shop owner can fluctuate the amount of money and "time" that goes into a vehicle, I highly believe that money was just straight up taken from me. So, I call again later to ask about my 240 and was told its ready to be picked up. How convenient. At this point ive literally forgot that i own the car, and called out of the blue and my car is ready? I pick it up, and theres black marks all over my car. Like someone has been throwing tires at it. Whether it is a 98 240sx, or a 2018 R35, nobody's car should be treated like that, so I was highly upset. I got called back because they "forgot to put in the engine mounts". What?!?!? After going BACK and telling them about the mysterious marks, they offered me $500 off of a new paint job. The worst paint job i've ever seen in my entire life. My TE37's are COVERED in primer. My dad rattle canned his Porsche 944 and had better results. I didn't want to go that route and have it properly done but here we are. Paint all over the windows, headlights, tail lights, and hand prints on black plastic on the car. Insane. I texted pictures to brandy hoping for any type of resolution. Maybe even for just the wheels. "I told James". Nothing since, and honestly don't expect anything. Ive given this shop over $10,000 of my money, and I have been left severely disappointed. Twice. Now I feel shame to go to cars and coffee, but ill be at every one for sure, might as well. Recommend National Speed. They're also opening a shop in Norfolk here soon.

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Steve Nimitz

I looked all over town for a place to mount tires for my vintage pickup truck that uses inner tubes. I could not find anybody that would do it until a friend recommended LIV auto. I spoke to Catherine and Giorgio and they were very helpful. The job was done within two hours. I highly recommend this shop for specialty type work that other others won’t touch.