Pep Boys Auto Service & Tires VA 23452

C

Charlene D. Winley

I recently had two visits regarding my tires, and while the first visit wasn’t perfect, my overall needs were taken care of. On my first visit, my two rear tires were patched, but I had requested all four tires to be checked and that didn’t happen. I was trying to confirm what another tire company told me, and I trusted Pep Boys to give me accurate information. It turned out to be true—my front tires were worn to the point the wires were showing. The service advisor, Mr. P., did explain everything clearly and let me know I needed two front tires, but I didn’t have another 2–3 hours to wait that day. On my second visit, Mike took over, handled everything efficiently, and made sure my vehicle was properly serviced. His follow-through and customer service made the difference. Thank you, Mike, for running the plays and getting me safely back on the road.

E

Elizabeth Garcia

Best experience! Paco and his team took great care of my vehicle and ensured I got a great deal on all four tires. It was an emergency service and my mind was at ease. Great work and value!

C

Christopher Bright

Micheal was the guy who helped me when I needed to change my TPMS sensor out. Super cool guy and the team in the back explored every option with programming the sensors I brought and kept me updated. I ended up using the sensors they had on hand, they were reasonably priced compared to the 4 other places I went too.