Rogers Automotive Inc VA 20151

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Zach Martell

Took my 86 Monte Carlo in for a Transmission rebuild a year ago. He asked me how I wanted to use the car in order to build it correcrly. Let me know when parts would be in and car was done. The car also had other issues which ilhe helped me get done with the shop next door. Car has been running like a champ for the past year.

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Victor & Lily Rosa

Bad business practices. Michelle (the office receptionist) is very nice but the business practice is not transparent. I took the van to the shop after a mechanic from the gas station who told me the transmission is leaking. My transmission was rebuilt at this Rogers Automotive in March 2015, so the gas station mechanic told me I should take it back to the same place that had worked on my transmission to see what they can do. I had forgotten the terrible service from my first experience with Rogers Automotive so there I went...I took my van to Rogers Automotive. When I stop by at the shop and told Michelle my van's transmission is leaking, and RA's mechanic took a look at it and she reported to me that it is bad and it needed to work on right away. I asked her how much will it cost and she said the owner will work with me on the price since I've been there before and rushes me out, told me that it needed to be fixed right away or else it may "blow up". I was alarmed and said okay and I asked if it will be done "today", same day and said yes. She called me later to tell me that the crack can't be seal and the transmission has to be taken out to really fix it. I asked how much is it going to be? She reply the same, that the owner will work with me on the cost and not to worry about it. It stretch out from Monday to maybe Wednesday, to Thursday and then Friday. Finally, I got to pick it up on Friday. Michelle is very friendly and talk about family and what not. I guess she was preparing us for the cost. Honestly, her stance is a bit awkward. This is their specialty so they should be able to give me a ballpark of the cost before hand but they don't prepare their customers well by unwilling to do that. I perceived she is used to confrontation, ready for a fight or something because my van was still in the garage and the key was kept back there. I saw the cost, which was high for a repair but what can you do? I was a little over a thousand. The gas station mechanic who looked at it in the first place quoted us for around low $700. I didn't blink and I was gracious because what can I do? Michelle and Rogers Automotive never gave me the option to get estimates from other places or to do work from other places. They stretches out the days which made it tough for my work and business. They didn't prepare me for the cost and held my van in hostage if I don't pay. They put in a position not to be able to say no. In a way, it's manipulative. A shady way of doing business. I don't recommend this place. I'm not coming back.

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Lil Jimmy

Brought a Proline 5000 had Wayne do a complete rebuild 2000 hp application was very fair and asked before he replaced. Wayne is the only one I would trust and I know he stands behind his work. 1 Hour drive each way Well worth it. Like a Good Watchmaker he notes the Case. Thanks Wayne