IAA Charlotte NC 28206

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C Craig

BUYER BEWARE! As a long time auction buyer and IAAI customer, I would advise buyers to avoid this location. They intentionally didn’t mention a theft recovery vehicle had been VIN swapped, when they knew this to be the case. The vehicle still had false VIN info, so you it appeared you were buying a completely different (newer/less miles) vehicle than was listed. VIN swap should have been noted in the description. Front staff and managers were completely unwilling to help after purchase, and only there to process payment.

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Marcus L. Daniels

Great pick up and hospitality as the loaders allowed me to park the truck and trailer out of the way while grabbed lunch!!

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Dez Roriel

BUYER BEWARE!! I have been using IAA for about 8 years and I never had a problem with making payments or picking up my vehicle on time. I decided to use the IAA Transport services.. Here's the SCAM. You pay for the service online while you pay for the won vehicle. After payment it says Tow Driver assigned to pick up your vehicle. It has a box that will be checked when the vehicle is picked up, so you wait and check it daily. I checked everyday and was curious why it was late but I've used Copart transport service and sometimes it takes longer than you expect but no problem. We'll I checked About a week and half later and saw I had $450 in storage fees. They told me that they canceled my order because they couldn't get a hold of me by phone or email. I was shocked and pissed at the same time. I checked all calls but saw no missing calls. I get random Spam calls everyday. I googled each one out of curiosity. I saw an ad about trucking from a company called ACERTUS. Ok so I found the transport company. I never dealt with a LEGIT company that showed up as spam. Checked my emails and googled IAA and saw alot of miscellaneous emails from them but nothing from transport. My phone show me all the emails as they come in so I know that I didn't miss it. I then decided to check spam.. nothing. I checked trash an wah-lah there they were. An email from IAA Transport and ACERTUS! The IAA Transport said my order was canceled and it's too late and I'm still responsible for storage fees. So the calls come in as spam and the emails go to trash. First time in my life i cursed someone out on the phone. This was at the Atlanta South location but I'm sure it's a SCAM everywhere. The transport company kept me in limbo with hidden emails and spam calls and the IAA location gave me the run Around about if they could help me out by eliminating the storage fees because of the situation. In the end they didn't do anything to help me. The transport guy even said everyone calls when their account is being closed. I'm sure alot of people are getting screwed. Easy money for them. They will say dear customer we are sorry blah blah blah. They don't care they are Scammers!! They don't care about my 8 years of loyalty and they won't care About you either. Just renewed my membership a few months ago. Will not renew anymore after this year. Save yourself; Go to Copart!!!