Empire Motors Inc NJ 07093

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Luis Pérez

I came to this place by reference. They told me my car was gonna be ready by X day but when the day came, they told me another day and so and so on, when finally the car came out the car paint color was totally different (see the pictures). He charged me way too much money since he said he was going to paint the whole side car for it to look exactly the same but guess what? Lol he only painted the only door that was scratched, meaning he lied to me. Then I called him and asked when I could bring the car back and he said he needed to se it, then I went to the body shop again, then he told me to bring on a Thursday which I did, he was supposed to give it back to me 2 days after but he did not fulfill his words and every time I called him, he was playing me around and took like a week to give it back to me, when he finally gave me the car, like a day after I was a Wawa putting air in my wheels i realized my car lip was broken and scratched which was brand new when I brought him the car, then I went back again but I knew he was gonna say it did not happen at his shop and exactly what I thought, he said they did not do that to my car and I told him I was gonna lose the money of the lip since I did not want to deal with his attitude anymore.

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Chelsea

I’m not sure why anyone gave Empire 1 star, but I can absolutely confirm that Empire did an absolutely fantastic job with my car. I got into an accident, and needed my headlight, fender, and bumper replaced. They gave me an estimated date that it would be ready, but also told me it could be longer depending on the shipment of parts they needed. My car is a specialty color from the manufacturer, so obviously they had to make sure everything matched. It did take a bit longer than expected, but Jennifer and Juan (the owner) were both extremely communicative about the car. They even did some extra cleaning and detailing because they know my lease is about to be up. When I went to pick up my car, it looks perfect. However, I noticed the front passenger tire was completely flat. They immediately put the donut on for me. It took less than 10 minutes. My tire had exploded from the heat and the shop was in no way at fault for this. I also opted to add rim and tire insurance to my lease since we have black rims and knew they would get scuffed up. Everyone there was so kind, and so helpful. When I asked to pay with a credit card, Jennifer personally made sure I knew every cent I would have added to the final price in taxes based on my amount due. I will always bring my car to empire. They were so amazing, my partner and I ordered lunch for all of the employees for being so amazing. I would recommend them to anyone.

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Ralph Santiago

Despite whatever negativity you may have read, Juan, Jennifer and the rest of the staff are very attentive and professional. They keep you informed every step of the way and help with insurance adjustors and the whole process. I would go back !!!