WM - Meadowfill Landfill WV 26330

A

Ashley S

Absolutely nothing but a pain to try and contact just for a simple answer!! (Ex. How much they charge per ton to drop off at this location?) Number provided is just a recording that refers you to go online to their site. Then once you go on there it tells you to contact local landfill. Went to support (waited 15+ minutes) only to be disconnected multiple times after not even 2 minutes to write in my answersto their questions. Then when I finally do contact someone get told to call and say these "certain phrases" to connect with an agent. Which was easier said than done bc the automatic system kept saying 1/yes 2/no for a random addresses, or was it residential, commercial, business to connect to this department even after stating don't have one and residential and speak with an agent. But after 15 minutes of back/forth with automated system I finally got it to transfer me to an actual agent!! Only for me to give agent all information needed and be put on hold then within the 5+ minutes on hold, it disconnected us, and apparently put me back to the automated system so I had to do that whole process OVER AGAIN!!! After all that I finally got to talk with another agent (her customer service was beyond amazing; tyvm) to FINALLY get the answer I wanted after almost 3 hours!! So then since I was FINALLY getting somewhere, I asked about a quote on getting a new residential service started only to be told WM is NOT ACCEPTING NEW CUSTOMERS FOR NOW IN MY AREA AND HAVE NO IDEA WHEN THEY'LL BE AVAILABLE!!! So all together 0 stars for WM and all the online chat representatives. To the 2 agents I talked with over the phone. The 1st agent I talked with 0 stars for him and to the 2nd absolutely 5 ? stars for her. WM fix these issues asap!!

D

Debbie Tempel

I canceled my service and my latest invoice says you owe me $42.25 on 8/25/24. Why do I have to wait for up to 60 days to get a refund? If we're one week late paying you our trash doesn't get picked up.

K

Ken Coursey

Great service. They come when scheduled and notify us in advance if the schedule changes for a holiday. Very professional job. Appreciate your service.