Remington Auto Salvage Inc . WI 54703

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Matthew Riemenschneider

I had been looking to surprise my wife by upgrading the cloth seats in her Jeep to leather. After searching car-part.com, I came across a set listed by Remington Auto Salvage and decided to give them a call. After a few rings, Tony picked up. We talked for a bit and he was able to work out a great price for the seats, along with a passenger mirror I was also looking for. I’m located about three hours away, so it was a bit of a commitment to make the trip and trust that the parts would be there and in good shape. Shortly after, Tony reached out to let me know the seats they had on site weren’t in great condition. He explained that he had sourced another set and they would be arriving in a few days. A few days later I made the trip, but unfortunately the seats hadn’t arrived yet—one was expected and the other wouldn’t be delivered until after the weekend. Obviously that was frustrating, but Tony handled it well. He assured me he would make it right and that he would personally make sure he got the seats I wanted. About a week later, Tony reached out and said everything was ready. I made the drive back, loaded the seats up with help from the yard crew, and headed home. The next day I installed them in my wife’s Jeep, gave them a quick wipe down, and she absolutely loved them. Happy wife, happy life, right? All that said, it’s clear the crew at Remington is doing the best they can with the tremendous call volume they handle. Both times I was there—about 45 minutes to an hour each visit—everyone in the office was constantly on the phones, often juggling multiple calls. They are extremely busy, to say the least. But despite that, it’s obvious they care about their customers. Tony didn’t have to go the extra mile for me, but he did. He went above and beyond to make sure I was taken care of, and I really appreciate that. Overall, it was a great experience and a really cool old salvage yard. There are a bunch of old cars sitting up on the hill—any car enthusiast would enjoy checking this place out.

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Ethan Meyer

I can’t say thank you enough to these guys. After having a completely miserable day. So I’m sure I was a little on the edge side. I called looking for a transmission. The guy on the phone had a few different ones to pick from. After picking a transmission in price range. I then found out that there was a core charge. I’m an over the road truck driver, I’m not home very often. I haven’t gotten a chance to pull the transmission Out of the truck The guys were more than willing to work with me On returning the core. Then, after all of that, I wasn’t gonna be able to make it up there before they close They said no problem. We will leave it outside for you to pick up. I said awesome thank you! It is now 7pm on Friday I am just pulling in the driveway Looking at this beast of a transmission that I was not expecting to be that size thinking how am I gonna put it in the back of a pick up? By a stroke of luck, one of the employees are still there I really wish I would’ve caught his name, but after the day I’ve been having I was just in go mode. This guy not only offered to help me pick it up and put it in the back of the pick up by hand but then when I asked, is there any chance you have a forklift and we can just pick it up and put it in the back, you said absolutely Now these guys didn’t have to work with me that guy didn’t have to be there and help me put it in the back of my pick up but they did and all I can say is thank you. I am incredibly grateful. and in this day and age, it’s crazy you don’t find customer service like that anywhere So thank you for being in business and being A Quality business with fantastic employees!

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Matt G

Highly recommend. The staff has been very helpful and understanding i purchased a transmission from Remington and they had it ready to go instantly. I even forgot to take numerous parts off my old transmission and each time they helped me out pulled the parts for me and had them waiting for me to pick up. Great customer service.