Fred's Service Center, LLC WI 53956

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Lynette Heintz

I had a car emergency, pulled in to Fred's Service Center. Didn't have an appointment, they were super friendly and very busy. Even tho I didn't have an appointment, they took the time to see what they could do. Luckily it was an easy fix, and I was on my way. So very thankful for their kindness and professionalism and making time for me. I would recommend them to anyone. Great place to have your car serviced!

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Mrs. Andrle

I initially went in to Fred's to have a tire looked at that kept going flat in hopes that it wasn't anything bad and possibly a quick repair. Amber was very personable and friendly. She squeezed me in their busy schedule. Upon the inspection, the tech discovered I had a cracked rim. They couldn't fix the rim obviously so I had to go home with my spare on which was no big deal. I am just thankful they found this crack in my rim. The tech put all my stuff in the trunk in the backseat for me with care and my tire and rim in the trunk. I was waiting for the cost and Amber, the amazing front desk lady, came out to tell me the owner, Fred, said no charge, I have enough to worry about. I was relieved and very thankful with just that small gesture. When I got my rim delivered, I came back to Fred's and the techs put my new rim and tire back on in a short time. The cost was under 50 bucks too. I was back on the road with no problems at all. This is what a business and customer service should be like. All these wonderful people working together to serve their customers. Thank you to all of you!! I will definitely come back to Fred's when I need any repairs on my SUV. You guys are wonderful. I loved having a wonderful front desk lady to chat with too! You are awesome Amber ?

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Nathan Vanderlinden

Needed my van done by a certain time as it is our only car. I expressed this when making the appointment that I needed my car back to pick up my children. I also asked to see what was clunking in my front end.I called 45 minutes before I needed my car back and was told it should be done. I waited for 30 minutes in the waiting room and at this point I was now late to pick up my children and the vehicle still was not done. I was also told that the mechanic test drove the vehicle and couldn’t figure out the clunk, then when I asked the mechanic myself what the clunking was he told me he didn’t drive the vehicle. It was a timing belt/water pump job that required a drive after to make sure everything is operating correctly. the mechanic had the owner drive it to see if they could quick listen to see what the noise is.after I had to ask again even tho I clearly stated I wanted this done when I dropped off the car. the owner seemed irritated after doing this even tho a test drive was necessary after my service. I understand we are all busy but not reaching out to let me know my vehicle was going to be done later than anticipated and the simple fact I had to ask multiple times for something to be looked at made me uneasy. I will not be returning.