JNJ Towing and Recovery MD 20650

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LaTasha Armstrong

If I could give 0 stars I definitely would. For one this company is not professional in how they speak or handle business. I called over an hour ago to have this car in my spot removed and I still haven’t heard back. They told me to send a picture of the car/license plate but never asked for my address or neighborhood. I called back and the line was staticky, we couldn’t even hold a conversation so I hung up. He text and said they should be here but still nothing. This place is ridiculous and I hate the other companies can’t come in this area. This company needs to be replaced.

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Michael Fraley

I got towed for having an “expired” parking pass. No one gives you any warning or any news about having to renew your parking pass. I was told by JnJ towing that my parking pass expired September 2021 and was towed last night (November 5th 2021). It’s crazy cause I actually had a parking pass in my car, and looking at my video doorbell the guy randomly approached my car out of all the cars in the parking lot & towed it. If my car expired in September why didn’t they tow it then? It’s weird cause in the same day I mentioned to my leasing office I was canceling my lease and this happens. I’m not sure if this is a rental office issue for not mentioning anything to residents about having to renew their parking pass that we have to pay for. Or if JnJ towing company works with the rental office to keep track of “expired” parking passes just so they can get their money & still give residents no documentation warning or notice. I had to pay $280 just to get my car back, I also noticed their were scratches on the side of my vehicle once arriving to pick up my vehicle at the lot (I took photos at the lot as well) that definitely wasn’t there before. Also i had to wait 30 minutes for someone to get to the lot at 2:30am in the cold. Will be filling law suit & police report on this company.

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Charley

Just the worst experience. Had to call about 20 times to get someone to unlock our car. Waited over 3 hours for them to arrive. While they may be closed for pickup on the weekends, this does not mean you won't be charged a storage fee for those 2 days. Got towed on Friday and picked up on Monday and watched a $350 fee turn into $600. Were rude on the phone and seemingly just made up charges as they went along. Avoid getting towed by them at all cost.