The yellow sign says they close at 5. Its 2. Im here now. The parking lot has 5 cars of people who did what this guy just did. Try to buy car products and clearly they misrepresented the truth. One guy tried returning a tool. Its closed. Lazy people need to just stay home and leach off society. Let functional people work. Getting high isn't that important.

This is a good location. I made an online order, then got called away for work. I called the store and asked if they could keep it for a couple weeks. He said sure. I went to pick up my order and sure enough, they still had it. Very friendly, very quick.

I showed up at this store 10 minutes before closing. I needed to replace a burned out headlight. As the interaction proceeded I mentioned to the young clerk that I was unsure of how to remove the old bulb and how to install the new one. He told me to watch a You Tube video. He then proceeded to help me and then rushed me out the door locking it behind me. I struggled to remove the old headlight, but finally after about 15 minutes I was able to remove it. When I attempted to install the new headlight after several unsuccessful attempts I determined it was not going to fit.I walked up to the window and tried for several minutes to get one of the clerks attention. The clerk made a gesture with his hands to plug-in the new bulb. I shook my head indicating “no”. The clerk continued to type on a computer terminal and ignore me. After at least another 10+ minutes, the closing clerks left the store seemingly ignoring me.The young clerk had to walk by me in order to get into a waiting car. As he walked near me I reported that the headlight he had just sold me did not fit.After I showed him both the old and the new headlight, and some discussion the more mature clerk with a white beard explained to the young clerk that the new headlight was indeed the wrong one. The older bearded clerk instructed me to come back tomorrow after 11:30am and he would refund my purchase.I was astonished at this instruction and exclaimed, “are you serious”. I added “ I came here to replace a headlight, you sold me the wrong one, and you are okay with me driving home with only one working headlight”.That was the very thing that I wanted to avoid. It was clear that their primary concern was to go home and not for my safety.I stood there outside the store and refused to move. Finally, the bearded man instructed the younger clerk to go back inside and get the correct headlight. Both clerks showed obvious signs of resignation. Finally the young clerk emerged back outside with what seemed to be the correct headlight. Both quickly left without offering any assistance to me with the installation.After several tries I managed to get the replacement headlight partially installed and I proceeded home. What angers me is their total lack of respect and customer service. They both wanted to go home and disregard for my safety!

The manager here christina isnt very customer service friendly and it shows. Seems like they hire workers that haven't worked on cars ever. They dont know what a cv axel is or a tie rod.

Experienced some battery trouble, unfortunately while the store didn’t have my battery in-stock they gave great recommendations and suggested a store that had my specific battery if I wanted it ASAP. I retrieved the battery from the suggested store and ended up right back at the Federal Way location for help with the installation. I was helped by Barry and he was efficient and informative! From testing my battery to installing it, he was helpful in every step and even went further to explain things he noticed that I could keep in mind for the future. The process took less than 15 minutes and I’d definitely return for future help if needed.

The manager is very friendly and helpful to customers. I love advance Auto!

I don't think they are supposed to do everything they did, but I went and bought a battery and let's just say I didn't put it in at all, big thanks to Tim, being that I had surgery on my back, I appreciate everything you did so much thank you Tim ✌😎🍻

Very helpful staff. I broke down (from out of town) they helped me look for the part I ordered online for 10 minutes before I realized I was at advanced and not napa on the same road lol.

Amazing service and very quick and affordable too.

Don't be in a hurry or expect to be helped. Staff is very low and might take an hr to be helped if they have more than 2 customers