Advance Auto Parts 20164

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John Doe

They've always been extremely helpful. Mike was really nice and helped test my car battery and alternator for free(they advertise it on big signs on their store). He did the test quickly and helped show me that nothing was wrong with the battery and alternator.

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Shy Shy

Very poor customer service from an older Hispanic gentleman. I purchased a battery from this location in 2014. They tested my battery, I purchased a new one, then they had me pull around back and changed it. The process took all of 20 minutes. This time I go to the same location, the employee pulls up my vehicle and says that they aren't allowed to change the battery and he can sell it to me and I have to install it. The sign on THEIR window states "FREE BATTERY TESTING AND INSTALLATION ". Not my words, theirs. He is trying to convince me that they are not allowed to install the batteries and this is the store policy. He also says that his computer told him not to change it. I asked him if I could see were it states that they are not allowed to do it and it only says that it could take greater than 45 minutes. This is not true either based on prior results. He was lying and I am very disappointed in how I was treated when I visited this store. I will not revisit this location.Update:My son went to Autozone, bought a battery and changed it in 10 minutes. This Advanced Auto Parts location is useless.

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Amiro Productions

I was sold the the wrong spark plugs for my 2018 mustang ecoboost. They sold me sp-537 but the correct ones are SP-550. I went in the store knowing it's not any associates fault but still. I talked to the store manager Ozzie he was super helpful and nice. He refunded me my money back. I'm still mad at advance auto part for recommending the wrong part which lead my coils to break, but the associates at that location are super nice.

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Bobbie Price

Customer service here is surprisingly good. The guy who was helping me made me feel like my issue was important and didn't dismiss my problem or give up. I really appreciated this level of customer service in a place where it is very easy to get frustrated and dismissive of customers who can be overbearing and impatient.

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im imran

It just depends which day, what shift which customer service Rep you come across. Mostly OK but couple of people there are just busy going out to smoke for over half hour every 15 to 20 minutes. They are not intetested to help maybe some particular kind of people.

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Heather Garcia

I would not go back into the store. Employees had me waiting for over 10 minutes while they were not helping other customers then when someone finally greeted me they refused to assist me in reading the car computer. When I asked if they were saying they would not do it they said I could use the machine and do it myself. Absolutely unacceptable customer service.

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Ali A

Very typical store, but I had a bad experience with their phone system.I called this store 3 times before going there to see if they have a wiper blade for my car.Every time, I was being put on hold, and during the hold time, I was disconnected.

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Jeff

Advance Auto Parts is not staying up with current market pricing. If you can wait a day you can get almost anything they sell on Amazon for cheaper. Nice for emergencies though.

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Ratib Zaman

Worst employees ever. This employee literally told me that I could come back and return 30 day guarantee. He gave me the wrong sensor and then two days later I came back and they said no we can't take it . We argued and spoke with manger there , and the other employee was ridiculously rude and disrespectful. The mangers name was bobby, he was rude and he didn't even try to understand. I understand if you can't return but if your employee said you can there needs to be some responsibility taken. They didn't even apologize they told us "I'm not going to discuss or negotiate with you" in a very rude manner . There was no "customer first policy" what so ever. When we first arrived the manager told us to talk to the employee then employee told us to go back to the manager, it was ridiculous. No one knew what they were doing and they were probably being disrespectful because we are young adults. Never have I been more disrespected than here.

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Ali Farhani

I don't usually go to Advanced auto. But they have good tool lending program. It saves you money buying specialty tools. Sometimes they have good oil and filter specials.