Andy's Used Auto Parts 20710

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Dawit Dejene

I ordered bumper and quarter panel at this store and was promised it will be delivered in two days. Based on this I paid and took almost four days to deliver and even the bumper was torn and the mechanic said that he won't accept but the guy who sold (Bobby) kept saying that he wanted to hear from me. I had called multiple time, went in person twice because to get the part but only thing is a vague promise. Later when complaining another person says that he will deliver but can't guarantee because they are short of staff. My car is sitting in the garage and because the bumper is not available then it has to be delayed. When I went first thing Monday morning, Bobby simply said that he will have it on Tuesday and when calling on Tuesday he says I didn't tell you it will be delivered Tuesday rather it's coming tomm and will drop it for your garage. I am really stuck with this people after taking my money and the disrespect I get from their staff is really bad. I don't recommend anyone to go to this place at all.

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J Peterson

I bought a driver side mirror for my 06 Chevy Malibu and the experience was nothing short of amazing! I received great customer service from Bobby,Danny & Quong and I will definitely be back for any parts needed!! Thank you again!

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Shane Griffiths

I called for parts for my SUV and b4 o could ask anything thru just put me on hold, I tried to call 5 times in a 4 hour period and they always put me on hold. I waited at least 20 minutes each time and never got any help. They either need more people answering the phone or at least come back on the phone to let you know they haven't forgotten about you.

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Rick McCallan

Called about caliper salesman said they had it , when I get there it wasn't ready waited from 11am to 2pm this threw me 📴 waisted those hours sitting around ,will ask if the part is off Next time..😤😤😤😤.!!!!!

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Douglas Dickerson

Everything new and used auto parts If u need it Andy's will find it

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ADEKUNLE ADEWALE AKINOLA

Was surprised they have all auto parts

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Jose Viguera

Worst place to go for car parts.. Hispanic bald guy in front desk was rude on phone with another customer as I waited to be attended and he was done he asked what I needed so I asked for a car seat heater button on a ford and just said, NO! he's not wasting time that. I remember before I can just go to the yard and pick out what I wanted

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Jonathan Johnson

Never going back. What a bunch of money hungry shady people

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Jose Martinez

Called to ask for parts and never have I called a place and been talked to so rude I don't even know how they get business. Guy was rude and basically yelled at me on the phone after I told him what I needed

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DEMETRIUS COLE

On Sat Feb 22, 2020 I arrived at Andy's where there was a gentlemen in front of me dealing with an issue about recieving the wrong part but he just couldnt find the receipt I thought nothing of it. I was coming to get a power steering pump with a pulley. I was told to come back to in 2 hrs I came back then they said it's going to be a hr longer so I waited all the way til the store close for them to tell me I have to get it tomorrow on Sun Feb 23, 2020. I was given all these excuses about the other employee the work slow but needed the work to take far of family business I'm not going I to detail about what information was given to me about the employee coworker that was rude and unprofessional to tells a coworker personally business but I guess that's what they do. But my part finally became ready on Monday Feb 24, 2020 which I took my vehicle my mechanic on Feb 25 to get the part replaced where he realized I was given the wrong part. I immediately called back where I was told the part came off another car that fit your vehicle and instructed me on what to do to make it fit but my mechanic said that was incorrect and the part is an incorrect size. I was told from Andy's employee that it was crazy that the wrong part was given to me and I still have the receipt but the only offer me store credit which it seem like it's a money scam to lock you into keeping your money.. Alot of false advertising false expectations of part and part may not fit your vehicle and you will not be able to get your money back only store credit.. Wow