RV Yard AZ 85301

T

The Clarks

I got the part, but dealing with this company was a nightmare. They know they’re the only ones with hard to find Workhorse parts, and they use it against you. First off, the only person you can speak to is Carlos, and he acts like he’s doing you a huge favor by answering the phone. He is the least helpful person in a parts house I’ve ever dealt with, and I’ve been doing mechanical work for 40 years. He withholds Information, acts like he doesn’t understand what you’re talking about, and is basically verbally abusive and refuses to let anyone else speak to the customer. After I finally got my part identified there I asked for expedited shipping. I was told it would be ground or air only. Checking with UPS I confirmed there was a three day expedited service available, so I called back and had to convince Carlos it existed. When I ultimately paid $90 to have the tiny part shipped to Washington they didn’t do it the first day, the second day, or the third. Then I get an email saying they were doing me a favor and sending it out overnight air, but of course that wasn’t a favor, because they had failed to ship it for three days in a row. This company clearly has some organizational issues, but the biggest problem they have is having Carlos on the phone. I hope I never have to deal with him again.

K

Ken Miller

awhile back I ordered a used Precisiontemp twintemp water heater from yall. we have some shipping issues that worked out, BUT, I have install the unit and it is working great. Thank you for having maybe the only unit left in the free world...haha, I did have to replace the main power switch but had one on old unit. Again, thank you and your team for dealing with a grouchy old man. I will be scanning your parts listing looking for any other items needing upgrading in our RV.

J

JavaJ 2001

Having trouble getting service or parts for your RV? This is the place for you! Had my RV breakdown recently and roadside assistance tried to send me into a rather sketchy situation. Thankfully, the tow driver suggested RV Yard for my older class A. Dropped it off at night. First thing in morning I was contacted saying they were already working on it and “We will get you taken care of”. Hard to find parts are not such a pain as they also do RV recycling. The showroom is a candy store of hard-to-find items. If it’s not there, they probably know where to source it. Got me back on the road at a fair price and even gave me some great advice on a pesky electrical issue I could fix myself. If you’re anywhere near Glendale, AZ and need your RV serviced TAKE IT TO RV YARD!!! You’ll be glad you did.