B&R Auto Wrecking 97333

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Mark Verheul

I used to own a body shop a number of years ago. At that time, I had been to and ordered from every wrecking yard in Pierce County. My first experience with B & R in Graham, WA, was excellent. Since I no longer had the contracts I used to have, I thought I had found a business that would take care of me. I was totally wrong. My second experience was a nightmare. I drove half an hour out there with a wheel I needed to replace. I left it with them. A week later it i drove all the back out there to pick it up. Once back home, I found it was not quite the same design. Not that big of a deal for a 20 year old car. It was close enough It would have been better than the spare. However, it was marked the wrong size. I needed 15.5 but this was 16.5. In the meantime the car got totaled by a stolen truck. So I brought it back. They could obviously see it was wrong. I was supposed to get a refund to my credit card, but months later never got it. I also asked about an emergency brake for my farm truck. During all these attempted contacts, they never call back. How can you run a business like this. Word of mouth will make or break you in business.

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Jennifer Woodfin

Update: B&R Auto Wrecking: Owner asked for my order number to address service issues, but it's been 1 month of silence. Disappointed by the lack of action and follow-up after my cooperation. Their commitment to customer service seems to be lacking. Additionally, their prices for broken parts are outrageously high, adding to the overall negative experience.

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Skeptical Sentinel

I purchased a set of front and rear axles from a Ford. The transaction couldn't have been smoother and the salesman Jordan Cortright went above and beyond. Jordan is a step above in my book. B&R you now have a new life long customer.