Took my car in for a brake change and 2 days later felt violent shaking from the back. I pull over and find 3 lug nuts missing from the driver rear wheel. The wheel itself was barely on by a thread and I’m thankful I caught it before it came off entirely. I do not recommend.

Brad and his crew are fantastic people. They've done multiple repairs on my car and have gone above and beyond with their service. I won't take my vehicle anywhere else now

We have been taking our cars to Jerry and Bainbridge Island Auto Repair (BIAR) for 6 years. We have a 15 year old Mercedes convertible, a 17 year old Jag, a 3 year old Denali and a 1 year old Outback. The service has been reliable and prompt. When the Jag needed a new seat motor we went to another shop on the island and they ordered an incorrect part, and would not send back the part for a credit due to its "age". BIAR ordered the correct part, which was new and installed it without any problems.They are not the cheapest for standard items, but they are not unreasonable. For the more complex repairs they are more than fair, and stand behind their work. If you have a problem with what they did, they fix it without argument. We had an air-conditioning compressor go out, they replaced it but it did not work as well as expected. Took it back in and the problem was fixed without any questions asked.Services: Wheel alignment, Brakes, Oil change, General repairs & maintenance, Auto detailing, Steering & suspension repair, Electrical repair, Engine repair, Transmission, Air conditioning

I don't have a clue why my husband would want to own a 1970 280SL but he does. When that car arrived by eighteen wheeler from California and the next drop off was Bill Cosby's in NJ somewhere, I knew I was looking at a money pit, dreaded future repairs and hoped it would get from point A to point B. We lived in MD and our name was not Leno. Ten years later we moved out here to the NW and brought the car. Of course. Until a neighbor and a friend from church mentioned Keith, my husband was still being ripped off by mechanics out here from Kingston to Poulsbo who all thought they were expert foreign car mechanics. Keith and his team are expert mechanics plus they love working on these classic, foreign, speciality cars. They research major problems if there are any. They must know where every part for these old cars, used and new, is located. Since we met Keith I now know we can drive from Point A to Point B with confidence.

I've used this auto repair shop many times, for many vehicles over the years. As long as it has been owned by Keith, I've had consistently good experiences and fair pricing. In my experience, he and his staff have shown good integrity and good technical knowledge, whether my car was European, American-made or Japanese.

I have had the most wonderful service at Bainbridge Island Auto Repair! A few months ago i acquired my dream car, a 1990 Mercedes. I got it for a song, but with guidance from Keith at BI Auto Repair, i went into it knowing that it would take some extensive repairs to get her in great shape. I have had some major repairs, as well as a few minor things taken care of thus far, and each encounter has been a wonderful experience. I know that they have 'given me a break' consistently - the repairs have been perfection and the service awesome! Every person there, including Keith, Sabrina and Kai have shown excellence unfailingly, as well as the others that cheerfully have interrupted their work to give me a ride to wherever i was needing to be.I just had a minor repair done - they had my car less than 24 hours, and when i picked it up, it blew my mind: they had cleaned the inside of my car - vacuumed, armor-alled throughout, and lo-and-behold, they had washed and waxed the exterior (which was sorely needed after our week of foul weather), and these things were done as a courtesy (WOW!) I love that they are so conscientious and it is obvious they take great pride in their Mercedes service. They have also patiently taught me how to care for my beautiful car, taking notice of every detail of her needs, and she is being restored to perfection. I REALLY NEED A PLACE LIKE BAINBRIDGE ISLAND AUTO REPAIR- it has been perfection throughout this process. I feel very grateful to have them to rely on!

Well, I've been going here for as long as I have been driving. This place has been great. Keith and his team behind him has been vary knowledgeable. The thing that has impressed me over and over is that no car is the same. They have always gone above and beyond on work they have preformed by attacking each job the same. Their processes are the same as factory in regards to diagnosing and preforming work. Great Company and Great Place!

I have been going to BI Auto Repair for over 10+ years. From my BMW, Tahoe and Suburban, Keith and his team has always done a fantastic job. They are honest and do great work.

Please stay away from these scammers. I brought my car over with very specific instructions on what needed to be done. Received a quote for wrk and ended up being a couple hundred more dollars than originally quoted with no prior warning..... they like to take advantage of hard working ppl. Work listed on my receipt does not reflect the work done. Now i can't even pop my trunk open. Now every time i call i get an excuse as to why i can't talk to the person who did the repair. Total waste of money. Wish i could take it back.

Horrible place , as you can tell from the out side of the building. I should have never gone any further than that. And i can only wish now that I never took my car past the outside. If you are unlucky enough to fall victim to these sidewinders, I hope you intend to scrap the vehicle they are attempting to repair. I guess because I was a "Self-pay" customer and didnt have an insurance company backing me, they figured they could do all sorts of fraudulent charges for work never performed, and the half-axx work they did attempt was dangerously incomplete. They didnt even reconnect my seat belt!!! Stay away!!! Stay far away...you will regret it if you dont.