BrickYard Auto Parts 16115

A

Alexis Eshenour

I was looking at buying a $22k truck that had a rebuilt title and wanted to have them take it to a garage 2 minutes down the road that would do the enhanced inspection needed after I purchased it. We wanted to have them look it over to make sure it would pass before we spent 7 hours driving and money on turnpike tolls. Called 10 times over the span of 3 days and each time we called, he said he would take it to the garage by the end of the day, but that's what he said every time. Called back again on the 3rd day and he said he would have it to the garage in the afternoon. Called in the afternoon, as we were hoping to get the truck the next day and would need a cashiers check, and Pat was extremely rude. When we called he said "Oh, it's this guy again" to the other worker. He also said that "he doesn't usually serve it up on a cushy pillow and that we should go to a dealership and spend 45k if that's what you want." We were extremely disappointed, as we were very interested in the truck. This is certainly not the way to run a business and not the way we wanted it to turn out. Kind of makes me suspicious if it would've passed inspection like he assured it would. We don't normally post reviews like this or complain about businesses, but this was unacceptable.

k

klod fone

Good people. Always helpful when I call. No I'm not a company shill. I don't work for them I just do an occasional business with them.

K

Kurt Omnium

Ordered from here a few times, driver drops off parts, leaves the invoice and doesn't talk to anyone. Parts are damaged and not usable, but will not come pick them up. Gives the runaround all the time about "broken delivery trucks", other excuses. Will never get my business ever again!

B

Benjamin Busbey

Great experience! Thank you Brick Yard

A

ACDC FAN

Called for a part needed, guy was very rude, more interested in speaking to the other guy in the background, which wasn’t about the business talk, personal conversation, than listening to what I needed. When I interrupted his conversation, to let him know I’d be interested in more parts, he put me on hold with the music. Very rude. I’ll shop elsewhere, even if I have to purchase the parts new. Needs to be the parts puller, not answering the phone.

J

Jay Byler

I have yet to buy a vehicle here but I have delt with the salesman Patrick and some of the other employees and it was a very positive experience.

c

cg r

I bought a truck back on May 23, it was suppose to be delivered no later than May 27 but did not happen until June 8 and that's after numerous back and forth and the endless excuses he kept giving me. BTW, we are only 4-5 hours. I had to delay my travel plans for a week because of his endless lies. I canceled the order multiple times and the sales guy (Patrick) would beg for yet another day. I had to pay someone to receive and inspect the truck as I was out of town by then and Patrick agreed to provide me $250 credit on June 1 to keep the deal and has since been telling me numerous times that it is coming. It is almost 7 weeks later and still telling the same lies. Moreover, he had the incorrect name on the bill of sale which by the way showed up a week after the truck. He's been also telling me that the corrected bill of sale is also on the way since then and multiple times as well. This is definitely and by far the worst experience in my life, never thought someone can lie so often without any shame. The small credit (for a $11k transaction) and the corrected bill of sale are such simple and quick matters, it is beyond me how he can still be in business with such terrible and dishonest service. I have all the exchanges saved and happy to share with anyone interested. In fact, he even sent me a picture of a package with tracking info saying it had the money order for the refund and the corrected bill of sale. That package still shows as pre-shipping on USPS site, basically he went through the trouble to create a label only and never shipped anything. It is amazing he would go through that trouble but to send me the picture is beyond me. I've heard horrible stories of used car salesmen but this is simply too much. We are not the type that complain and hardly ever post reviews but be warned in this case, that business is pretty bad.

J

Joshua McClain

(VERY HELPFUL AND RESPECTFUL PLACE) I was looking for a engine for a 09 subaru impreza 2.5i non turbo so I call brickyard off the carpart.com junkyard forum because they had 2 of them but when I called they only had 1 which I bought because they gave me the best price then the 13 other yards I called. Got the engine home in started my inspection to find the car it was in took a lil harder hit in busted the stationary pulley bolt hole for the timing belt, l called an talked to Joe and took it back to his yard to show him in he worked with me so that I could get the engine fixed. Very nice in respectful people in will be getting my business again for auto parts and salvaged vehicles. Wish this yard was closer but worth the drive.

D

Dawna Bailey

I ordered several parts from brickyard, and they were always great parts! The people are always nice! I just ordered a replacement window and Nicole got it fast and I was able to pick it up same day!! I will be ordering other parts from there and recommending them to friends!

c

chad moore

I see the bad reviews on here for this establishment and I have had NO problems with the salvage yard. They have always been professional with my self and my business. When ordering a part I always have it in a timely manner and usually the next day. I recommend this company to anyone that needs a part for their car. Keep doing great Nicole and don't worry about a few a bad reviews, some people will complain about something when they don't have their way.