Called yesterday about a transmission, and was told they had one and that they would pull it when I arrived. I called again before making the 3hr trip and same story. I get there, pay, and I was then told that it would be 3-4 days later. Called around to some other places, and found one that I could get that day, and when I went back to get my money, the lady gave me attitude while angrily counting out my money. Had I been told 3-4 days over the phone, this experience could have went a lot better, but when Im told by the guy that it will be pulled when I get there, and it was made clear that I wasn’t nearby, I expect to not be told that it’ll be days later. If they didn’t have enough staff to do it, then just tell me that prior, or even offer to take over the phone payment when I called the first time. Anything but the terrible experience I received.

The Lady at the front is has no customer service skills, well… at least when it comes to dealing with “Blacks!” She was rude and short with my son and I. She told us the part that we wanted would be pulled and ready by he end of the day. When we called her back at 4:15 she then says we that the part will not be ready till the morning. It wasn’t till my son called her back again and pleaded with her that she decided to let us come get the part the same day which was originally promised! Mine you we already had purchased the part. I Will NOT be doing business there again, since it sales like white dollars are the only ones that gets treated with decency and respect!!

Dawn, is the most despicable person in customer service I ever had to deal with and the parts are overpriced. This place is a JOKE!!! Go somewhere else and buy your parts; I promise you, you will thank me later!!!

Excellent customer service! Great family owned business that will take the time to find your part no matter how small your need may be.

I think the rude lady people are speaking of is the owner from all these reviews. Lady you clearly do not know how to treat customers. I'm in the market for some things and after reading these reviews I'll never shop here.

Not business oriented at all, took my money with a smile and offered me lies I didn't ask for.All for the sake of a sale. Plenty of reminders that they don't do any kind of refunds, and make u wait days for your purchase.if you're in a bind or expecting to have your vehicle on the road the same day, this is not the place to go......... I wish I could give zero stars .

If I can I always deal with Theresa she is awesome, always has a good attitude and a smile on her face. Never had a issue with parts usually if something is bad i can call up and get it swapped for another pretty easily. I recommend them every time.

Everyone was very nice. I ordered my parts and when I got there they were ready for pickup. I will use them again if necessary.

FANTASTIC SERVICE!!! I had to replace a 17" rim and no other salvage yard had one including Central Georgia...but these guys were the only ones that offered to search for/order one for me. everyone else gave me the no sorry and hung up treatment. And the wheel they found was a brand new wheel at a way fraction of the cost it would have cost me to get it OEM at the dealership. I'm so impressed I asked them to grab me another rim. Thanks Dawn and company!!!

I ordered a Rear Drive Shaft today the young lady Teresa was AMAZING she was kind and courtesy and very upfront about how long my wait time would be and even loaded the part in my car for me. Will be glad to return when i need something else.