Chesterfield Auto Parts – Richmond 23224

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Dale Schiltz

If you're willing to get a little dirty, CAP can help you save hundreds if not thousands of dollars on car repair and maintenance. Vehicles are very well organized and you can check online to see if specific makes, models, and/or years are on the lot. It's not guaranteed the part you need will be in the car, but it's worth a dollar admission to give it a shot.

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Nyhkia Smith

Personally this is my first time calling this shop and I didn’t really like the way the lady on the phone was speaking. She act like she didn’t really want to be talking on the phone. I work in customer for years now. It definitely could have been better customer service.

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aRticulateRich

Sold them my 93 lebaron today got 200 for it. Just needed it gone! I have also come for parts. Mask wearing is highly appreciated here. Parking may not be great but you will receive pretty good customer service once inside. The lot is huge so do your online research or call 1st. And yes bring your tools and if you have a tool box they want to look in it upon entry.

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wyliec0y0te

The website has accurate inventory with lot locations listed so I showed up, paid my $1 and easily found the vehicle and found the part I needed. Probably saved $100’s fixing it myself instead of paying a shop.

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debbie Perez

Good place had everything I needed the employees were very helpful they were very courteous I highly recommend this one don't see a problem with it whatsoever

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C G

CAP is a great place for reasonably priced parts. The staff is always really friendly and helpful too. 😁

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Renee Smith

I walked the long mile in their rocky, dusty yard to find the old maxima and it had the part I needed, a door glass for the back drivers side. I walked all the way back in the heat, waited on line and paid for the part and labor to remove the glass. The cashier even made a special note to make sure the laborer knew it was the door glass. When my sister returns the next day they had pulled the wrong glass despite all the extra effort to prevent that. The cashier promises that they would correct this and have it the next day. The next day they call and they still have the wrong glass. Now they say sorry the other glass is gone. I say no they are not looking for the door glass. A few days pass and I stop by. They try to give me the wrong glass again. I explain once again the situation. I asked them to go and look but the manager Greg refuses. He laughs as he approves for me to come back another day and look for free. The cashier is polite but just says I'm sorry.. there was no sense of customer service.. no effort to make this right.. CAPS is a good idea but new management is needed. i really felt dismissed and frustrated by this whole process. This makes no sense. There was absolutely no effort to serve the customer.**** UPDATE****I changed my rating from 2 to 4 after receiving a call from the General Manger Kaleb who apologized for my experience, listened to my concerns and efficiently resolved the issue in less than 48 hours. As disappointed as I was with my initially experience, I am equally impressed by their efforts to resolve the problem and improve their customer service.

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Ryan Brizendine

Great place to get a part for your car when u can't afford brand new parts from auto part stores ..lots of cars to choose from

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Elizabeth Weisbond

Thank you Venus, Autumn and Becker. When this old lady walked in, she was lost. You were all so helpful and had great attitudes on a busy day.

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mike c

Very nice people...the rows where well marked Cars are easy to find. Very clean for a salvage yard prices are good too.