Chesterfield Auto Parts – Richmond 23224

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Noah Layou

Worked all day to pull a transmission, we had to leave it overnight to get it out from under the car. They let us in early to finish up. Great service and helpful.

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James Hansen

This place is great...it is well-staffed, folks are friendly, and the yard is very organized. I saw another review about being charged more than what their pricing sheet says, but I had the opposite experience. They charged me exactly what the sheet said for a non-powered seat.

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Denis Demchenko

Dishonest crooks. They gave me a price on a part $26, I went and pulled it, went to the register, and the guy charged me DOUBLE the price they gave me before. He said it straight to my face - no, the price for this part is now $55, even though it was the exact same part as on the original receipt he just dismissed it. Since I already spent time and effort on pulling the part, I had to pay double. Which I am sure is exactly their mode of operation - give you one price, then once you are done pulling it, charge you double. What are you going to do? If you leave - you wasted your time and labor, if you pay - you pay double. Update: they gave me the price for a radio WITH heater/AC controls becuase that's the kind that goes in this car, and this was discussed upfront, and it was $26. Then they acted like it's a different part and doubled the price. I stand by my review.

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Daniel Eberth

The woman there has no idea what she’s talking about when it comes to returns. I’ve been coming here for ten years and have never had an issue exchanging or returning even if I misplaced the receipt and all of a sudden this lady couldn’t refund me for a broken alternator they sold me because misplaced the receipt: I’ve exchanged so many times without one yet all of a sudden I can’t. So now I’m out 50$ and just got a broken alternator in my trunk. Will not be returning here ridiculous

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sherri cook

It’s a great place if your looking for used parts for your vehicle in your own budget they usually have what you’re looking for. You can pull the parts yourself and pay them to pull them for you. They’re decent priced. Been around for a very long time reputable business.

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Charles Edmonds

I have been a customer with Chesterfield Auto Parts for over thirty years. The yard is looking better than I have seen it in years. The vehicles are spaced apart well. There are multiple desks to check in and check out. The inventory is high. The vehicle makes are labeled well. The customer service reps are courteous. Chesterfield Auto Parts has evolved with the times. I will continue to support the business.

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I Am Not That Frame

The junkyard was going to close in 30 minutes and I had well over enough time to look at a part and take it off. The staff was extremely rude and unprofessional, never going to this junk yard again. (edit after owner response: The staff was still very disrespectful to me and judging by your response you are absolutely okay with it)

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aRticulateRich

Sold them my 93 lebaron today got 200 for it. Just needed it gone! I have also come for parts. Mask wearing is highly appreciated here. Parking may not be great but you will receive pretty good customer service once inside. The lot is huge so do your online research or call 1st. And yes bring your tools and if you have a tool box they want to look in it upon entry.

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Kevin Robinson

The prices are a little high for a junkyard, and there's always a couple of shady people lurking around, but the selection of cars is decent and they keep the yard neat and clean.

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Kaylee Davis

Super easy to find the car you need. Each car as a code to scan and it tells you everything you need to know about the car. You can find performance parts, OEM parts, and a whole bunch of cool. older cars. My favorite junk yard by far!

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Used Classic Auto

Changed prices on a product where we already agreed on a price for the labor on the removal. Said it would be done by the end of the day and did not have it ready until a couple days later.

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Jeff Troxell

Went to buy a used turn signal lens for a 2001 Dodge Ram pickup 1500 or 2500 series 1999-2002 model all are the same ,they told me the lens was $11.00 plus tax , I can buy a new lens on the internet for $7.99 from J.P.Auto Parts , Auto Zone, O'Reilly, and Grey Line Auto have new lenses for around $16.00 ,we talking about a piece of plastic that has been in the weather, I'm very disappointed in Chesterfield Auto Parts at one time you could get some great deals, NOLONGER THAT WAY

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Lesley Henderson

I looked online at the inventory and photos and I placed my order to pull 3 parts on the 28th. I was charged for all part and labor on the spot. I received a text within a few days saying they only had 1 part. I called back to see if they could check the other 2 similar cars on lot to see if they may have a headlight too. Now it is 2 weeks later and I have not heard anything back. I now see I missed a call that left no information, about my apparent refund or lack other parts. Checking the lot before charging or accurate photos online could of saved everyone a headache. Now going in today I was livid for the lack of communication and urgency. There were better ways to do business than this.. and I will not be back.

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that boi

I have been coming here for years they're always changing stock and you can check their inventory of cars online and the very best part is they have a standard pricing for whatever part it doesn't matter what vehicle it came off of and their price list is on their website bonus you can put in your wishlist car and when the car you picked comes in they will email you they used to text your phone which was awesome but I can't figure out how to get them to do that again whatever the case is you will know when your specific car that you're looking for first hits the yard so you have a better chance of getting the part off just all around the best junkyard.

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Jasmine Burch

Was looking for an ac compressor for a 2004.5 volvo s40 2.4i and they went out in the heat to check and stated that it wasnt on the car. They researched and saw an 06 s40 turbo and it had the compressor on it which they pulled it off for me in 30 mins record time with the addition of those 4 nice rims that they cut me a deal. The place is awesome but the employees are extraordinary and deliver exceptional customer service.

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Richard im

Got my part pretty much at cost.. Bring your tools..overall good time spent for the money

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C G

CAP is a great place for reasonably priced parts. The staff is always really friendly and helpful too. 😁

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Ben Olson

Best junk car purchase price in Richmond (Honda civic 2000) Rates for cars: 475 for complete car driven in 415 for complete car towed 50 extra for cars after 2013

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Dan Langer

Quick and easy. Had the right jeep, even the right color, the specific part i needed was still there waiting for me. I was able to get it off myself without any trouble. Staff was helpful and courteous. And the part was even less than i had been quoted over the phone. I saved $50 over ordering the same after market part.

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Brenda Reblora

Daniel is amazing!!! He took the time to find the part we needed from other cars that were compatible after other employees said they didnt have the car or parts. We will be returning customers because if Daniels knowledge and service.

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Anthony Ford

I was well pleased and satisfied with my part purchase today (May 11, 2022), and the pricing was great as well. The only suggestion I would say. Strive to trained their new associates more effectively so that effective communication between the associates and the customer is clear. I have always highly recommended Chesterfield Auto Parts and I will continue to do so. Also, thanks to mechanic Mr Brady for pulling my part in a timely manner.

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Beth Lewis

Needed a brake light lens for a 1998 Ford Contour most parts on a car that old they do not make anymore!! I searched for 6 months to no avail checking weekly with all the junk yards in a 100 mile radius finally one day chesterfield auto parts in Richmond Va had not only one but they had 2 😁 !!! I was so happy but then to find out they would take the part off for me was outstanding!!!! I thought my experience couldn’t have went any better until I got home to install the new part, I was so pleased the part I got matched exact!!!! So exact it had same numbers letters identical to the lens I took off 😁👏🏻👏🏻 It was overall the best experience I could ask for !!!!!!! I wanted to say Thank You Chesterfield Auto Parts you guys rock 😁😁❤️

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Danielle M

This would be my second time coming here and I can't see myself going to any other junkyard but here. I literally drove over an hour away just to come here. Very kind and professional staff. A very special shout out to TJ who went above and beyond with assisting me on a tire and wheel. I cannot thank him enough. He worked diligently and very hard in finding me a good tire to put on my vehicle and saved me at least three times the price of what I would have spent going somewhere else. I can't thank him enough. As a single mom it truly means a lot that he went above and beyond rather than some of these Auto places who try and take advantage of a woman. Thanks again TJ :-)

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Renee Smith

I walked the long mile in their rocky, dusty yard to find the old maxima and it had the part I needed, a door glass for the back drivers side. I walked all the way back in the heat, waited on line and paid for the part and labor to remove the glass. The cashier even made a special note to make sure the laborer knew it was the door glass. When my sister returns the next day they had pulled the wrong glass despite all the extra effort to prevent that. The cashier promises that they would correct this and have it the next day. The next day they call and they still have the wrong glass. Now they say sorry the other glass is gone. I say no they are not looking for the door glass. A few days pass and I stop by. They try to give me the wrong glass again. I explain once again the situation. I asked them to go and look but the manager Greg refuses. He laughs as he approves for me to come back another day and look for free. The cashier is polite but just says I'm sorry.. there was no sense of customer service.. no effort to make this right.. CAPS is a good idea but new management is needed. i really felt dismissed and frustrated by this whole process. This makes no sense. There was absolutely no effort to serve the customer. **** UPDATE**** I changed my rating from 2 to 4 after receiving a call from the General Manger Kaleb who apologized for my experience, listened to my concerns and efficiently resolved the issue in less than 48 hours. As disappointed as I was with my initially experience, I am equally impressed by their efforts to resolve the problem and improve their customer service.

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Everal Carter

I would love to give positive feedback. We have been to multiple junk yards as a family, so this isn't new but we were unable to enter because our 9 year old was with us. We have no one nearby so our kids are literally always with us. While I understand the reasoning behind it, it makes it impossible to visit. I hope as a family centered business you can find a way to allow a family experience. Our daughter happens to love helping her dad work on the truck so he isn't going anywhere she isn't welcome.

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Leslee Toliver

Great place, very helpful even to those from out of state. Aubrey, I believe his name was I apologize if not but he's absolutely amazing. This is a self serve place BUT do offer assistance for a minimal price and definitely worth..

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Jenna Wade

I had a bought 4 tires from them and the guy that was helping us said the tires weren’t dry rotted when most definitely were.Then I went back and tried to return them and get my money back but now I can’t unless the person that was with me is with me now. I’m not happy with service and will not be going back once I get my money back. I do not recommend at all

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J. S. Williamson

The logistics of this place is amazing not like any yard I 've ever been to before. Told them what I was looking for they gave me a couple receipts with the location, vehicle color and year. And when I didn't find what I wanted he checked the other yards for me. And printed out receipts again. Unfortunately what they had wasn't the color I needed. But his efforts saved me time. Great staff and customers as well

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NISSA WILLIAMS

While I have purchased vehicles from here in the past I am disappointed to say that the last one broke down on the highway less than 6 hours after purchase. It has a new inspection sticker on it and ran fine when testing it there. It cost $2200 which is kind of high when thinking of a car purchased from a salvage yard. But I thought, hey why not, I still have the 93 Camry I purchased 3 years ago that runs great. This was a 2002 Grand Marquis. Way newer and cleaner. Once broken down, tried to figure out why, two months, a battery, alternator, and starter later, still not running and told the motor was bad from the jump. Tried contacting Chesterfield Auto to be told someone would call back an nothing yet. Let's see what happens now. :( In response to the response. Yes they responded after I had to call and be on hold. My son received no message on his phone. I checked. I sent the Progressive information thru text as requested less than hour after speaking to Jay with no response as of Today. Update to the update I received a call back. They are the attempting to make good. That's all I want.

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Deanna Hutchison

They are very very organized with their lot they let you know exactly where to go for the parts car you need. Just remember to wear tennis shoes when you go,not sandals they won't let you go back in the lot.