Chesterfield Auto Parts – Richmond VA 23224

c

catherine blanche

Adam was very very helpful with the recent transaction that I had at Chesterfield Auto Parts last week! I had sold another car to Chesterfield Auto Parts in December 2023, and the whole reason I decided to use them again was the EXCELLENT customer service I had initially received from Adam! Adam jumped thru 700 hoops to help me, and that is why I had yet another wonderful experience with this business! I really appreciated the knowledge, the expertise, the dedication, and the professionalism that I received from Adam, yet again, when I inquired about selling my second car to Chesterfield Auto Parts! My family and I will continue to use this outstanding business for all of used car sales, and for any parts we will need in the future!

M

Malaika Shields

I sold my car to this place today. Everything was smooth until I came to pick up my compensation. It wasn't Melinda (the amazing older woman who gets the job done with zero issues!), but the "younger" bleached blonde female with grown out roots who was working on Friday around 2 PM to 4 PM. I asked for my payment in cash in a clear tone, but she printed me a check "on accident". I still have zero idea why she was so NASTY towards me. Even when she printed the sale receipt, she was placing the papers on the counter on the other side of the computer instead of handing them directly to me. Is this a typical procedure? She was extremely hostile, but I wasn't paying it any mind at first because I came for something quick. She brought me a check. I said, "I asked for cash". She said "oh well there's nothing I can do about it." I looked closer at the check, and she spelled my name wrong. I told her she didn't even spell my name right. I know I have an "ethnic" first name, but she spelled my last name wrong. She double checks because she doesn't believe I know how to spell MY OWN NAME. She asks for it back and I take a picture of it for my records. Haha, oh NOW there's something she can do about it. I thought she just said she couldn't. Anyway, she starts to get agitated and frustrated with her own work ethic, but proceeds to take it out on me. Although it's a simple task yet she still messed it up. You would have thought I asked her to do something completely out of her job description. She acted like I was INCONVENIENCING her by coming to pick up my payment from her EMPLOYER. That's literally HER JOB, and I'm a CUSTOMER. She treated me like a BURDEN. She then rushes over to the ATM and then shoves the money in my hand and shoos me out. I genuinely don't care if you're having a bad day, it's Friday and the sun is out and I came to complete a transaction that gets done everyday. Super weird, hope the check was shredded and destroyed. As I was walking out, she turns up the music in her area and starts singing to it. This all happened in a span of 10-15 minutes. Other than that, the towman was very respectful and backed into our driveway without any issues and it was a very quick tow. They did not lie when they said they'll only be about 5 minutes. Lol. Other staff were professional and helpful. Even on my bad days I treat everyone with respect, especially when I clock into work and represent my employer.

K

Kimberly Fulcher

If you are in need of a part, selling an old vehicle or looking to purchase one Chesterfield Auto Parts/Midlothian is the place to go. They not only offer warranties but unlike other companies they honor them. They are knowledgeable and trustworthy. Joe was not only amazing but super helpful.