Chuck & Eddie's Used Auto Parts CT 06489

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Dede Harvey

Horrible experience with a receptionist. —9/10 on Customer Service today. Please train your employees before hiring under qualified workers. A female receptionist was very rude when I called back with information on junking my car. Intentionally put me on hold, hung up, and continued to pick up and hang up on me. Finally another male receptionist answered clueless about the negative interaction, instead of diligently correcting his work mate’s behavior, decided to take the opportunity to explain “he aint got nothing to do with that.” So uneducated. Hire better people.

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Brandon Finley

Sold them a vehicle, driver did not bring the correct check. Driver said he would bring it later or have it mailed. That was 3 weeks ago. Called today after being extremely patient, and the man who picked up the phone told me I can come pick it up or wait for the mail. It's been 3 weeks, the mail isn't coming with my check, and your driver didn't bring the check but still took my car, on the honor system. When asking if he can have the driver drop it off to me, he shut me down and I said the driver was supposed to bring it to us, it's not my responsibility to pickup the check when you already have our car, and he hung up on me. I've called 3 times since then, and they're ignoring my phone calls. Used their parts pull for years, but the agent they have on the phone has zero customer service skills, I'd avoid doing business aside from part pulls with them.

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J. Vega

Asked for a side view mirror I found on their site. Person at counter tells me they only have one that is a different color or one they would order for alot more money. I go outside look up the cheaper part on their site and came back to show them and they some how found it. Seems shady to me.