Copart - Van Nuys 91405

I

Idulham Mkrtchyan

I have never seen such a service in my life. I lived knowing that America is a country of justice, but I have not seen it yet, I am the original owner of the car and have the right to know all my income. But your boss, I do not even know his name, refused to give me a copy of this document. A month ago, I also asked him to provide me with documents. He wrote the money on a piece of paper and gave it to me. Then I did not know that he does not have such a wire. where it is clear that the owner requires his documents, I am filing a complaint, because this is considered a violation of the law, this is fraud.

K

Karen Lucas

We had to snag our plates and a few items from our beloved, recently-totaled Toyota Prius. We found ourselves here because our insurance company, USAA, totaled the car car and delivered it to Copart. When we arrived, there was a QR code on a sign available to register to queue. Mask and distancing is still in effect. In addition to individuals in queue, there are workers/loaders/service personnel also interacting with the staff. They appear to have a small amount of staff on the floor, but they appeared to work efficiently. It was about 10 minutes from QR Code to Front Desk. It was 20 minutes before the car was moved and ready for us to access it. Note that you have to wear a bright yellow safety vest to access the vehicle. Great that we also were able to drop the title off here! We had as much time as we needed to get our items out of the car. Overall, it was a great experience with friendly service.

a

aczkolwiek2000

Scam. They preparing cars for sale, then pretend they don't know what's going on. I will never buy a car there again! Fotos from the auction and under 3 days later from port!

E

Eliel Payan

Customer service is horrible at this location. Spoke with a customer service agent before making the 3 hour drive to preview a vehicle and was told noon was the cut-off time for vehicle preview. Leaving early in the morning, with a rental car and taking the day off from work gave me ample time to make it well before the cut-off time. Upon arrival, their system was down which did not allow me to check-in. After requesting to speak with a manager, she stated with an apathetic manner that preview times had ended at 10:30am which was not the information given to me on the phone from their customer service agent. As a manager, she was unable and unwilling to do anything for myself as a member even when misinformation was provided. Overall horrible experience.

P

Pepe Duarte Jurado

The customer service in the office is good , but to wait for the car, the loaders they have a bad attitude and ignore the customer, they forget they get a check because of the customer’s buying, also they damage the cars with the loader blades

R

Russell Smith

I made an appointment, parked in front of the gate, watched the cars arrive, waited two hours, and my appointment was cancelled.

K

Kirill Glazkov

Ghost town, no lines, but yet they still want you to make an appointment and wait at least 25!! I mean, you guys are doing nothing and there is no other customer 🤦🏻‍♂️ The most unhelpful and un educated staff, shame on you

f

firebird loko

Lines for pay and pick up take forever at least 2 hours to pay a car i will not do bussiness with this location any more worst of all

R

Roman Nakonechnyi

Worst service ever I had 2 people in front of me and I was waiting for a two hours. Terrible place definitely not gonna come back here

M

Mike Douglas

Completely lost faith when you google search the fees and then what copart charges to sell a car is even more that the internet says. (It went up 1% to 3% plus a 74 minimum.) That was the last straw I gave up buying at copart years ago due to insane fees and that the bidding box doesn’t show price with fees. But now I am gonna close my account for good as a dealer and use IAA. Hopefully their increase in seller fees will drive away all their sellers and they will go back. Make sure to get your deposit back from these thieves. This reviews represents the whole company not the van Nuys office. Which most employees are nice and helpful there.

F

Felipe Castrillon

Don't buy car here please I got very bad experience!

s

sergio lopez

This place is allways crourer and the stuff is so slow they dont care about customers and people 1 hour to get the pull out and 2 hours to get 1 car out

R

Rigo Rangel

Review update, the loaders get paid by the hour so don't expect your vehicle to come out quick. Even if there's nobody waiting expect at least a two hour wait. And inside the office instead of helping they'll give you the run around.

A

Andrew P

No one gives a dam about your wait. What's the point of the appointments when copart doesnt follow it themselves and I get my car 3 hrs past my appointment.

R

Rick G

Garbage people fueled entirely by entitlement, hubris and the time and energy they rob from their customers

A

Angie D.

DO NOT DO BUSINESS WITH THESE PEOPLE! Worst exchange ever! My car was sent there through my old insurance company who is trash too. They lost my plates and my car key before they ever told me they had my car. Now they keep hanging up on me when I call l, because they told me to call back as they figure out what happened. Now I call and they say we know nothing. I'm warning you all!

A

Artur Grygorian

Different offices, different rules that employees invent on the spot. The waiting time is delayed, someone is allowed to skip the queue. Very disrespectful communication from the staff!

C

Chris Phelps

Only giving 1 star because I can't give 0. It takes a lot for me to go out of my way, and take time to complain about something. This is the first review I am ever leaving. This company is a joke. None of the staff seem to know what is going on. The supervisors that I was supposed to be dealing with for the last 2 weeks are NEVER available. Sarah and Elizabeth are both consistently unavailable. Every time I asked for either of them, they always seemed to be at lunch, no matter the time of day. They would continue to tell me to call back in an hour when they would be back. When I would call back and tell them they told me to call in an hour, they would tell me they were back from lunch, but "just weren't at their desk, and don't know where they are". This happened 4 or 5 times. Emails were almost never replied to. I finally ran out of patience today, and the employee on the phone told me, if you're not happy with service, speak to the supervisor. So, I stopped her there and asked to speak to one. Of course, the response was "well, they aren't here right now". I can't believe how terrible this place is run. Save yourself some time and stress and steer clear, unless you enjoy getting the run around for weeks on end.

M

Marco Gianuzzi

Avoid unless Mexican, went the day before advising that the next day at 10am I would be there to pick up my motorcycle, next day waited over one hour being ignored completely, had to go back to main counter 3 times to ask help while customers arriving after me were already picking up their cars. Once finally a driver stopped, he had the guts to tell me that he asked me before if I needed help and I told him no, so he just believed I was sitting there for over an hour doing nothing. Absolutely horrible!!!

T

Tiger Whitten

Customer service is friendly. Number of issues. 1) wrote down an entirely wrong number to reach me at, must have been confused with another person. 2) pickup window is from 2-4hrs, which is an absurd time to be waiting around for a driver. 3) We scheduled a driver for an 8am-12pm pickup, they never came or called. 4) at around 1115 we called and asked when they'd be there, said drivers were running late and would be there "soon." After 45 mins of waiting we gave up and had to reschedule for 230-430 same day. 5) they never showed up or called that day. 6) they randomly called the next day at around 8am and asked if we could meet them there in 45mins, and that didn't fit our schedule, and had to reschedule for next week. If you want your car picked up, allow these guys at least 3 days to get it together, let's see if they actually are able to make it next week...

B

BLM TRANSPORT LLC

Many employees sitting around talking amongst each other and only 1 employee working the counter to help customers. I am 1 of 14 people waiting in line right now. When I asked about other employees being able to help, I was told everyone else was too busy to help those of us in line. They were all too busy talking about what they did last night and planning what they were doing tonight.

I

Igor Salazar

no one on the line and I have 20 minutes waiting for you to attend me! amazing !

M

Mvsonical

The office works fast and great, forklifters are not friendly!! But there is one forklifter who keeps canceling pick up appointments and taking money to get a car out fast. This guy should be fired! Some time ago when you pressed arrive before the time they used to bring out cars earlier, but now it is hell, appointment for 12 and car were brought out at 2pm!!

M

Mark

He's rude and mean

I

Isabelle

I have never encountered a staff SO RUDE. First, I spoke with a woman who made me wait two hours to see a car, which was a clerical mistake because the car was already ready to see, she just wouldn't give us the key. Then, a woman named Lupe could not even talk to me, and was rudely brushing me off when I was trying to speak with her and calmly explain the situation. I had to literally tell her "I'm having a difficult time communicating with you because I'm finding you extremely rude right now, can you stop walking away from me when I speak?" I agree with the rest of the individuals, half the staff was talking about non-work related things, and the wait is around 2-3 hours for no reason, simply because the people here don't care and there is NO organization. TERRIBLE experience, which I will surely be calling corporate to complain about. Are these really the kind of people you want to be the face of your company? Such a shame, because I was going to bid on a fixer upper too.

B

Blake Kibō

I got into a in head on collision. The ladies at the front desk were nice enough to let me and my spouse take our time as we take our things and bye to our vehicle. They checked on us to see how we were doing emotionally. I appreciated the gesture as it has been a rough few days.

B

Bobby's Backyard Autoworks

This place is ok Very under staffed or just slow.. not sure. I'm there a minimum of 1-1/2 to pick up and pay for 1 car.. everytime!! When I want to view cars it's an hour wait to sign in at times.... they need a separate line to sign in to view cars. They just need faster service here and this place would be choice. Forklift drivers are awesome and helpful.

C

Christy Running

Terrible customer service. Rude office staff. Wrong viewing hours posted online. Would suggest retraining staff in customer/client interaction.

F

Florian fLo

If they don’t know you it’s possible you’ll get a car out in 3 to 4 hours! They will first take their “regulars” that skip the line! If you say anything you might even lose the entire day here... 1/4 of a Star would be great!

M

Matthew Meyers

Would rate lower if i could. Tow truck driver was 3 1/2 hours late, wrote the check incorrectly which the banks will not cash. Staff was unwilling to help and said it would take 3 days to issue new check, btw i was told i would be give cash and not a check. Was promised callbacks by the staff multiple times with no result. Stay away from this business at all costs. I feel robbed...literally in the sense that they have my property and i do not have the money.