Copart - Van Nuys 91405

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Pedro Tamayo

It is the only place where they charge you 4 or even 5 hours after the appointment. They leave the car at the time of the appointment and they do not want to accommodate the load as the transportation law says. For the safety of all of us who use the roads, we need an administrator to observe this and act accordingly.

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Apex Autos

Lillian is the rudest customer service rep I've ever dealt with. From the moment she answered the call, she had an unhelpful attitude and insisted she could not help without a lot number. When I told her I had the address for the lot, she refused to help. Eventually she accepted the vehicle VIN number but provided inaccurate information. When I pointed out the discrepancy, she was dismissive and Unwilling to listen. After some back and forth, she finally asked someone else and placed me on hold. Upon returning, she continuously interrupted me as I attempted to explain that we have purchased multiple vehicles stored at their locations. When I asked her to allow me to finish my sentence, she abruptly disconnected the call. This level of customer service is unacceptable. She needs to be properly trained to ensure accurate information is provided in a professional manner. If I had relied on her erroneous responses, It would have resulted in us having to pay another transporter to go back out to retrieve our vehicle. I would be hesitant to employ such an individual, as their behavior could negatively impact your business.

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Pavlo Herasymovych

I would like to express my sincere gratitude to Cesar Calderon at Van Nuys for his work and professionalism. I had an issue with my appointment, and he went above and beyond to help me resolve it quickly and efficiently. He handled everything with the utmost attentiveness and friendliness, making the entire process much smoother. Thanks to him, my experience with Copart was exceptionally positive. He is a great specialist and a true example of what excellent service should be. I hope the management recognizes his efforts because employees like him are a tremendous asset to the company! Thank you, Cesar, for your help! Тепер відгук містить усю важливу інформацію. Ви можете опублікувати його на Google Reviews, Yelp або Copart.