Copart - Van Nuys CA 91405

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Daraghma

Just wanna put my concern in the location that they are very rude and unprofessional Customer service they ignored me almost like one hour and a half been waiting to check one car nobody cares. They don’t even look at me. I was waiting on that waiting couch like a stupid And they are million of them inside not doing anything by ignoring other people needs …. question why you are hiring people and get more people and more people inside the facility if you don’t even care about customer, do you think we have no time or we don’t care about time or we just wasting time by coming here? I need a good answer from the management

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Karen Lucas

We had to snag our plates and a few items from our beloved, recently-totaled Toyota Prius. We found ourselves here because our insurance company, USAA, totaled the car car and delivered it to Copart. When we arrived, there was a QR code on a sign available to register to queue. Mask and distancing is still in effect. In addition to individuals in queue, there are workers/loaders/service personnel also interacting with the staff. They appear to have a small amount of staff on the floor, but they appeared to work efficiently. It was about 10 minutes from QR Code to Front Desk. It was 20 minutes before the car was moved and ready for us to access it. Note that you have to wear a bright yellow safety vest to access the vehicle. Great that we also were able to drop the title off here! We had as much time as we needed to get our items out of the car. Overall, it was a great experience with friendly service.

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Apex Autos

Lillian is the rudest customer service rep I've ever dealt with. From the moment she answered the call, she had an unhelpful attitude and insisted she could not help without a lot number. When I told her I had the address for the lot, she refused to help. Eventually she accepted the vehicle VIN number but provided inaccurate information. When I pointed out the discrepancy, she was dismissive and Unwilling to listen. After some back and forth, she finally asked someone else and placed me on hold. Upon returning, she continuously interrupted me as I attempted to explain that we have purchased multiple vehicles stored at their locations. When I asked her to allow me to finish my sentence, she abruptly disconnected the call. This level of customer service is unacceptable. She needs to be properly trained to ensure accurate information is provided in a professional manner. If I had relied on her erroneous responses, It would have resulted in us having to pay another transporter to go back out to retrieve our vehicle. I would be hesitant to employ such an individual, as their behavior could negatively impact your business.