Terrible service. Poor customer service. Price goes up. Service goes down. Skipped a week of pickup and customer service said that the driver noted that the cans were not out for pickup which was inaccurate. Also we pay extra for them to take recycling which we found out they just dump in with the rest of the trash and do not recycle. I’ll be looking for another trash service.

We have had their service since they took over Rock Hills customers. Trash has been picked up consistently until the past two weeks. Then suddenly we get skipped over. I have emailed and called. No response to emails. I have stayed on the phone well over an hour three times and never get to speak to anyone. I had to get half of the trash out of our can, rebag it, and take it to the landfill in my car. Now the can is overflowing again.The driver cannot say out trash wasn't set out. It is placed out the night before service EVERY week!!! We also sometimes have to place a bungee cord on the can lid to keep animals from dumping the can into the street. Each time our bungee cord is trashed. Thankfully they are cheap to replace.I'm hoping this review gets their attention and they call me, email me, anything at this point!!! Does anyone work in the offices to answer phone calls?!?!?! I expect credit on my bill. But mostly I just want my trash picked up every week when you are suppose to pick it up! If the driver has an issue, maybe hire a new driver!

Horrible service and absolutely no customer service. I canceled after dealing with them forgetting to pick up our trash several times. I was told I would be refunded since I was on autopay and had paid in advance. Not only did they charge me , but have continued to do so. Currently disputing with my bank. Do your self a favor and choose Mountain View for reliable service.

Trash was not picked up today. The Woman who called me said their guy listed my trash can as not being in front of my house at pickup time. I had put my can out front early the day before. She insisted that the GPS showed the truck was at my house at five AM. I do agree with her the truck was there as my camera pointing down the drive way showed the truck passing my house without stopping. My camera also shows the can was out there from at least three PM the previous day and had not moved prior to their truck passing. If they try pull this game with you and you do not have the resources to prove their incompetence give a shout and I'll give a helping hand.

You better slow down when you see the name county waste or GFL I've been ran off the road and cut off by their trucks

I have a friend who used to work for this company. They quit years ago due to excessive favoritism. It’s all family that works there. I don’t even recommend there services cause every week my trash got picked up my can ended up upside down in the ditch. When I complained I got stonewalled. Nothing was ever done. Not to mention the fact that I caught the driver dumping trash and recycle in the same truck. Finally canceled services. Don’t recommend.

We have been using County Waste for just over two years now. We have never had any issue or complaint with our service. Our drivers are punctual, consistent, and courteous. We have never had even a small amount of trash left behind. Highly recommend.

over the last two years for a 6-yard container my price has increased from $86 a month to $113 a month for once a month service and pick up. They don't even have a regular schedule it is once a month but sometimes it's the second week sometimes it's the third week sometimes it's the first week they just do it whenever they feel like it. And they charge whatever they want and tell me that it's because my trash is sitting in the landfill... Absolutely absurdAlso their sales rep has an awful attitude and literally took over 6 months to return multiple messages I left. Customer service is horrible. I can't wait to be out of their contract and find another company.

Residential Service was always fine. We were offered their commercial service with a dumpster for our business. At the time it was great. The driver we have is awesome. What I have a real BIG ISSUE with is raising our price 4 times in 2 years, the price is $5 away from being double. So, I said I wanted to go back down to residential and get the same service we started out with. 1. Because of the price, 2. I am sure there is a price increase right around the corner, and 3. My business does not need the commercial service anymore. Well, wouldnt you know that suddenly the residential service is now triple (but only for me) and with this 4 year contract I am locked into two more years of being ripped off. So, I asked for the contract cancellation fee....no one wants to call me back with that. No one wants to call me back at all unless I want to sign up for a service for over $80 a month for trash. Yeah, I dont think so. Ive called the New York office and the Richmond office to talk with the heads of sales, no return calls. When you call the Culpeper office, they tell me that I can email my complaint. This company does not care at all about customer service. This ranks up there with one of the worst I have come across. I can not wait for another trash company to offer service through out Culpeper and force this awful company to lower their rates and maybe offer real customer service. The reviews for this company in other areas are awful. My story is very similar to alot of others which is sad. What is really sad is that has been going on for awhile and despite customers crying out foul, County Waste continues to rip off its customers. Not a great way to remain in business. You may have me locked in for another two years, but I am counting down the days on when I can cancel the contract.

Within 2 months of a re-negotiated contract, they raised our rates again. The first rate increase came without any notice. We re-negotiatied the contract and within 2 months they increased the amount again and once again it was without notice. When we received the first increase, it took several emails and/or phone calls to get a response, after the second increase we were told by Ron he would look into it and we advised we would do nothing until we heard back from him.....to date we have heard nothing back from him.This company is not worried about customer service or customer relations. Their “we have the county locked down” attitude makes for bad business.