Phoenix Automotive Parts 22701 (n/a)

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Tommy Lane

I've been here a couple times to get parts. The last time I went Teddy took care of me. He is very knowledgeable, friendly, and has ample things on his plate at once but was still able to get me exactly what I needed. I let him know that if he ever needed a job to look me up.As far as these other people on here complaining about bad service because of no refunds. Its posted on the wall when you go to pick up, its explained to you ( by Teddy) over the phone before you get there, and its in the email that is sent to you before they pull the part! There is no way possible you didn't know about the no cash refund. Oh, and in case you didn't realize, it's a salvage yard! If you want the comfort of money back, pressure tested, brand new in box, and a one year warranty.... Go buy new! Duh. If you want great customer service, reasonable prices, 30 day warranty, and an exchange/store credit then stop by and see Teddy.

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Kate Roberts

DO NOT DO BUSINESS WITH THEM. They gave me the wrong part, refused to take it back unless I paid a 25% restocking fee, in addition to only receiving a refund in "store credit". The "right" part was $100 more, and had only 4,000 thousand less miles on it. The owner does not know how to run a business and keep clients, which became VERY apparent.

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Nick Helmut

DO NOT WASTE YOUR TIME COMING HERE. Came here to buy a radiator and should have known the prices were too good to be true. The radiator was not pressure tested and sprayed coolant as soon as I put it in. The best part is they won't issue me a refund but instead store credit.....as if I would want to go back there.