I’ve always had good experiences with them until recently! Purchased a new rear differential for a 2015 dodge truck gave them all the information including the gear ratio (3.55) picked it up all paperwork said 3.55 ratio after I installed it and put it in in 4wd realized it was not right pulled cover found it was a 3.92 ratio was told by sales I should have checked it first but they would get the right one long story short put #2 in hit 4wd on slippery road and almost ran into a oncoming car wrong one again wouldn’t even compensate me for the fluid I got did finally get the right one now i need a transfer case wouldn’t work with me wanted 500$ for a used one and was told it cracked because of my lift funny thing it didn’t crack for over 100000 miles but yeah I believe it was the lifts fault not two different ratios going in to it spent 700 elsewhere on one will never spend a dime with them again.

I ordered struts for my 2018 Toyota Camry. But they sent me wrong part. They came for the part and refunded my money to me right away. Andy was very helpful and I really appreciate his service. Thank you so much Andy.

I called several other salvage yards looking for a driver's seat frame for my 2000 mustang. I called Mike Wnek at cousineau's. Yup we got one. Mike had it at their shop 2-days later. Thank you Mike

Great place for parts. I bought a set of tires at 3/4 tread - reasonably priced. They have some cool 🐕s there too

Don't know if there's been a change in management or what, I've gotten parts from these guys before, never had a problem with anything. Bought an engine this time and can't seem to get a hold of the guys at all. Leave messages or try calling them, and the phone just rings and rings and rings. There are plenty of other salvage yards out there that have better customer service.Updated...Andy personally reached out to me and he rectified the problem. Frustration is no reason to leave a bad review. I would definitely buy from them again.

Used to be really great for parts. Not so much now. They had a door listed on car-part for $95 in good shape. I called, she tells me $125, PLUS wanted at argue that she couldn't do $95. Even though I have an account there, she made me pay for it before it was pulled.Went to pick up the door, door had a dent / crease the size of a dollar bill, color keyed mirror was all beat up, and the weather stripping was torn off. Then they couldn't refund me because of a system conflict.Their sister store in Oshkosh (wallys) is the same $hit show. 5 people waiting in line, and the counter guy is sitting in the office laughing and joking with another employee. At that store I bought a "Grade A" fender, which turned out to have a door ding and the entire bottom was rusted.Have had problems with both places, but today took the cake. I'll get my parts elsewhere.

They have and can get ahold of quality used parts. The problem is their customer service is terrible. Whenever you try to call, you're put on hold for 10+ minutes. When you walk in, everyone is running around but no one seems to want to help you.

Please be very careful when purchasing a vehicle from this establishment. They sell rebuilt salvaged vehicles for full price, and are careful not to disclose it to customers!

Very good place to get used auto parts. Very knowledgeable staff with awesome customer service.

After having an accepted offer of $11,000 on a repairable vehicle several months back. I was told, by Brandon, I would be contacted to complete the sale when the title arrived.After making repeated visits to Weston Wisconsin (2-hour drive from my home) to inspect the vehicle and having Dawn assure me that I was #1 on the list to purchase it, I contacted my daughter to inform her the deal was done and we would have her a reliable car in the next couple of months. Did all the research and ordered parts so I would be fully prepared to turn the car around in a hurry for her. Well, guess what? After not hearing back from Brandon, as promised, I made a status call last week only to have him tell me he was running errands and would get back to me that afternoon - nope, no call back. Called again this morning only to have Brandon make a lame apology and blame his boss (a Cousineau family member) for selling the car out from underneath him. Also told me he tried calling calling me a while back to let me know - another lie!I am a forgiving person and would have continued to them my business (have purchased many parts and one repairable car) , but not any longer. This is unacceptable business practice. Cannot wait to tell all my car repair friends and family about this. Have defended them from criticism in the past, but now see the light.