Unusual circumstance. I'm in Orlando. My daughter, using my car, from Gainesville, was visiting Tampa. The car died & needed to be towed. It was in a parking garage. I wasn't there. My daughter wasn't there (was on way back to Gainesville). They needed to know height of garage for tow truck. I didn't know and the management office was closed. I explained my situation ... she jumped on Google streets and was able to see the clearance, which was good enough! An hour later, the car was picked up. Saved me a bit of hassle by doing what she did. Much appreciated.

This is the second time I used your service. Both times you responded quickly and the same driver was excellent. Wish I could remember his name, he was very friendly and courteous and efficient.

Needed my car towed. We called at 3:17 they said it’ll be a hour it’s 5:46 still no tow truck. We called 3 times and they said 30 mins then again another 30 mins then again 18 mins out. We’ve been sitting in the heat for 2 1/12 hours and I asked if we could get any kind of discount and they said nope nothing they can do.

My husband and I decided to get a big trailer hauled to our house and after asking around and doing our homework everybody recommended crocketts towing because of the size of what I wanted to get hauled. We started calling weeks in advance to try to set up a easy/pleasant delivery. We looked at several trailers before making our choice and when we finally found one we called to request their services.The lady was nice and she even remembered us, she said the driver would be there within the hour and if they had any delays she would call.1st day we waited for hours and the driver never showed up, after calling several times we decided to set an appointment for the next day.Day 2 driver showed up at his desired time (supposedly to make an assessment) after once again giving us 1000 assurances we set up another appointment for 8am the following day.Day 3 driver didnt show up, after calling the office and given a bogus time frame the lady finally admitted she had no idea IF or WHEN he would show up because she didnt have a magic ball.Terrible unprofessionalism, wish I knew better.Update: is 7pm now, driver showed up in the rain and unannounced to the commercial property were the trailer was located. He hooked up the trailer to his truck, moved it 25' into the grass (when the pavement is only 10' away) and got stuck. He got stuck and unhooked the trailer and left. And again, not a single phone call? What kind of company is this?

They were not only able to get there faster than anyone else, the driver gave us more helpful info than my insurance and was the first person to make me smile. He was genuine, polite, cleaned up and loaded up my car quickly. The process was fast, easy and extremely positive in a really horrible situation.

Crockett's dispatched from Nissan Roadside for the first time. ETA from the text was 60 min and he arrived on the dot! My Versa had a broken front coil which caused a flat tire in the garage. The gentleman that came was super professional, friendly, and polite. He seemed very thorough and handled my car gently, no rush or anything. This was my first tow truck experience so I have nothing to compare to. It also cost $85 via Nissan. I would call them again if needed based on today's experience. Thank you for your help!

Had a tire blow out on I-75. Got in touch with our roadside assistance and they contracted Crocketts.. We were given two different time frame as to when we would see our tow truck driver. The first time frame came and went. So we contacted them and were told they would be out in an hour. This was at 11 am. At 1 PM we gave crockettes a call. Turns out they had cancelled our tow request and had absolutely zero intentions of letting us know. For a first time experience, I'd say that is incredibly unprofessional and I honestly can't reccomend these guys.

If you are a AAA user and they call this towing company, good luck. There was no priority to getting to me to tow my car. I was given a time frame of 1 hour and 40 minutes (already too long) as this was the closest tow company. After that time passed and no driver had arrived, I called AAA and was told the tow company updated the call to a 3 hour wait and I needed to call them directly. No call, no notification of the change. After waiting the 3+ hours and calling back, Crockett's claimed I cancelled the call! Not True! The only cancelling I plan to do is with AAA for allowing a tow partner to treat a customer this way.

I called AAA because I had a dead battery and they told me that I would be having someone from Crockett's Towing coming to assist and it could be up to an hour. Since I knew that their location was about 1/2 an hour away that seemed reasonable. I was pleasantly surprised when within 15 minutes Julio from Crockettt's was at my door and prepared to assist with the battery issue. He was not only extremely informed but ran all sorts of tests to determine if the battery was bad. He was very thorough and patient and genuinely thoughtful. I would not hesitate to recommend Crockett's and especially Julio as a great employee/representative of this company.

AAA assigned a tow company for an extrication/winch service - the company claimed that AAA didn't cover the job and told me they would cancel the call and treat it as a cash customer. Then they wanted to overcharge me for the job.A call to Crockett's and they were there rather quickly and did the job that a few other companies made it sound as if it would be a complicated procedure.Standard service call rate and I will be seeking reimbursement from AAA for the other company that tried to take advantage of me.AAA should have gone with Crockett's from the start....