DFW Auto & Parts Sales 76117

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Tonnny96

Not just bad, very bad customer service. Very rude personnel. You ask if they have a part or for prices over the phone and they don't wanna tell you, they will say "come check" just so they can get you in the door and sell you anything. Negative stars for this place.

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Veronica Roque

Policy on refunds, "READ THE BACK OF YOUR RECIEPT", that is the answer I recieved from a man. The money was paid and the parts never recieved that day or ever. They take your money, make you go through your bank for refund, they dispute charges to get the money back, and make you go to court for your refund! That is not customer service.Part paid, part not recieved, and they refused to refund.No matter what, "READ THE BACK OF YOUR RECEIPT" was the only answer I got from a man who answered the phone.They will steal your money! Small companies have no right to behave this way at all. Just because they want too. What are they charging for anyway? What rights do they have to keep money for no products recieved?If I was the owner I would make sure my employees understand integrity is what a company is built on!I will make sure no one I know will never buy any parts from them ever again!

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James Glover

The manager Greg has employees posting parts for sale below competitor's price and when called to verify the part I was told that it was posted @ wrong price.When I asked to speak to a supervisor about honoring the original price, I was put on a brief hold and then told that the part was no longer available!N0T good business practice! :(

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Blake Fonfara

Like many others have complained, this place is managed extremely poorly and has the worst customer service I've experienced. "Return policy" is a joke. They would rather screw me out of $35 today than have me return and spend many multiples of that in future business.Hard to tell if it's greed or laziness, but this business is poorly run. Do yourself a favor and use literally any other salvage yard.

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Kevin Reyes

Bad service men really bad costumer service I will never wanna come back to this place for real

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David Flores

I am very satisfied with the good customer service, For example Nicky Ngozi the manager answered all my questions and treated me very nicely. He helped with a very good smile and he showed me a lot of patience to locate what I needed. Also Ian the mechanic went overboard to get the parts I needed and gave me a free tour to get to know the whole junkyard. He's passionate about cars and about helping others. I have a passion for cars and he made me feel like in a car show. I truly thank both of them for being so patient with me. Guys please come and visit Nicky and Ian and you will go home with all the parts that you need.

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Carter Lane

Wonderful service from the owners and a Hispanic gentleman! Very helpful with prices! Was a bit skeptical at first because of the reviews but when I went in they went above and beyond to service my needs! I will say that the only negative thing about this place is that they get a lot of angry customers because of other shops and it makes it seem like it’s them! I was in two weeks ago looking for a part and while I waited for them to check the car this customer came in claiming that they had over charged him about a part he had in his hand (what looked to be a filter of some kind) and literally tore this guy a new one! The guy explained to him that it wasn’t from his shop he had purchased it from and that they could not help him unfortunately. At this point I was a bit uncomfortable the way he (the angry customer) kept screaming at him (the employee) but they employee simply explained and said to look at his receipt and guess what!! As soon as he did this angry customer turned in to an embarrassed customer because he had indeed not purchased it there!!!! I was so shocked that he went thru all of that with a calm demeanor and STILL helped the customer after they went back to that other salvage place to return or exchange that part he had! I honestly can say that would have been above me at that point because I would not have handled it the same! Even though that customer could not say sorry enough! LITERALLY!!! Because of this and many other great customer service from these people is why I keep coming back and recommending left and right!

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William Gaige

After having an issue with a part. I had trouble getting it corrected. Today the owner called me himself to ensure that I was taken care of as a customer. Thank you Mr Iheme for taking the time to listen to my issues and helping me getting them resolved. That's customer service.

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robert moran

Ask for a rim for a Chrysler 200 2011 they wanted 55.00. Pick n pull 8.00. Dorman new 65.00 free shipping. These knotheads are greedy. Don't come here

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Phillip Collins

I contacted them via email to see if they had a part on a certain vehicle and told me they didn’t keep track of those parts. It shouldn’t be that difficult for him to check the vehicle to see if it was on it or check other ones before he got back to me. Only giving 2 stars because he got back to me. Might as well haven’t. What good does it do for me by telling me they don’t keep track of those parts. Go check the f’n vehicle.