Gregoris Subaru Parts & Service 11580

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jean Martin

I purchased my 2021 Subaru Outback in NJ but have been going to this service dept for maintenance and a recent no sound issue in the car because its closer to work. All the staff have been extremely nice and helpful especially Peter. They resolved the no sound from the infotainment center by replacing the amplifier in a timely fashion. This service station will be my new service place from now on. No complaints.

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Deanna Pandolfini

When I picked up my car I saw something sticky on the mat. I asked the worker how did this happen. The worker said it was like that. I asked for a water hose and he said they didn't have one and walked away. I didn't bring my car in with a sticky mess on the mat. I also know that a service center has a water hose. I'm really ticked off at these people. They don't even try to pretend to be accommodating.

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Dwayne Redway

I’ve been visiting this service center since my first car a 2012 Nissan Altima, my second a 2014 Maxima and now a 2018 maxima and they’ve taken stellar care of my vehicles and great customer service with through & through. Go to Maria and she will take solid care of you.

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MrThursday917

Not your typical BS kind of people. These guys are pros and won't waste your time. Super knowledgeable and experienced.

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Cesar

This service center is really good. The service at the desk is welcoming and honest. The mechanics are also open and upfront. I actually enjoyed the waiting room, free coffee, free wifi, a clean bathroom.I bring my 2016 outback for all its service appointments. I would recommend getting here before 7:30 am if you're looking to wait for your car in the morning. Overall fantastic service.

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Home Design

I purchased my Subaru from this dealership, and needed to service it at their service center for a minor problem- they did NOT fix my car, when I got it back I still had the same issue. I called them to let them know The issue was not resolved, they told me I would need to bring it back in and pay for it to be serviced again. Not to mention, they have poor customer service, they didn’t want to give me a loaner, I had to speak to a manager to get a loaner, luckily I did because they kept my car for over a week the first time they worked on it. If you are a woman go to another place for service or go with a man who knows about cars so they don’t take advantage of you. Also do not buy any of their service packages because they do not honor them. ZERO STARS!

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Stephen Diaz

Brought my 2021 Subaru Forester with a few issues like Cruise control not working automatic start stop system not working automatic vehicle hold not working. Was told they would take a look at it. 2 hours later Maria calls me that everything is working nothing is faulting I asked if I could have a technician come out and show them the Issue I was told no to come back if the issue isn’t fixed.The issues were not fixed all they wanted to do was change my oil and send me off about my day. just because there is no light on in the dash doesn’t mean there isn’t a problem with a system. I expect this from Nissan I don’t not expect it from Subaru this location doesn’t represent Subaru standards look else where for your car maintenance or issues that come up.

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jim morrison

My issue with them is their ethics. I went in there for a class C vehicle service which means 15,000 miles service. Service cost well over $300. I was told that the cabin filter was dirty and would need to be replaced for an additional $80. Why not just tell me since I'm already there sure we can replace the filter now because you're here the part cost $20. I'm already being charged for labor so why rake me over the coals for another 80 bucks. Aren't you getting enough money out of the already overpriced C Service. Bottom line Look for alternatives, Google, read the reviews, go on the Subaru website or better yet Subaru pages on Facebook. Find out if you need to be trapped by the local Subaru service department. Analyze carefully what service you really need because this service department will only try to charge additional expenditures without customer service in mind. You shouldn't take your car in for service and feel like you're being pressured or on the spot. They also asked me to give them a good review when Subaru sends me the customer satisfaction survey which is unethical also.

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Ann Laschever

We have had four Subarus and we go here because it is the closest to us. We have always found this service department to be rude and dismissive. I have a brand new Forester whose windshield cracked without an impact, but they claim they can see --with a magnifying glass -- a tiny point of impact. The car is three weeks old and they won't cover the repair, despite several forums online that talk about Subaru windshields spontaneously cracking. There is a recall and a class-action suit about it. I think this will be my last Subaru.

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Mikhail Kozlov

Almost 10 years my Subarus are in the different service with this Subaru Parts & Service branch. Knowledgable Staff, Experienced Labor, Nice Service. Definitely will continue. Thank you !