Hanser's Wrecker & Towing 59047

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Toni I

I slide off the road and my vehicle was fine and stuck in the snow. The technician damaged my vehicle more getting it out of the snow. The siding and the bumper has to be strapped down with a bungee cord to my gas tank. I understand they were busy but I did not like the complete disregard for unnecessarily damaging my vehicle. He did not need to drag it sideways through the snow like that and the snow was not that deep. It was already a very expensive ordeal and now going to cost more money to fix the damages they inflicted. I doubt I will receive any discounts from them and know they don't care. Paid $500 for them to cause $300 worth of damages to my vehicle. Very disappointing.

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Claims DVL

Our experience with Hanser's Towing was exceptional, we wish more tow companies were operating and acting like Hanser's. We wanted to say a special thank you to Ms. Sara, a Dispatch Supervisor who was super helpful and stayed in constant communication with us and our insurance company from day one. Thank you very much again Hanser's, we appreciate your assistance a lot!Service: Vehicle wrecking

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Annie Price

Would leave 0 if I could. Was assigned this company for lock out services by Geico at 12:33 pm. At 1:15pm my phone was dying so I called them to find out how much longer. Spoke to a woman who said she spoke to the driver who was 20 minutes away. 55 minutes later I called Geico who spoke to them and they were still 15 minutes away. I called the company and asked why it’s taken them over an hour to get here when I was told 20 minutes and the guy on the phone said he didn’t know who the woman was who told me that and why I was told that. Not my problem as a customer to find out why your staff is giving bad information. When the driver FINALLY showed up 2 hours after I contacted Geico I had to yell and flag him down because he was driving right past me, his girlfriend or some chick was in the truck with him laughing and he said he was only told 15 minutes ago to come here. Absolutely ridiculous and piss poor quality of customer service!

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Shea Bergsing

Work with you to make your towing expericance the best it can be! Money is no worry have heat rates and get the job done quick and prestine

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Gregory Krajeski

They took forever to show up, towed me a quarter of a mile with an antique truck and a rope, and charged me $400.Their business practice may or may not be legal, but it should not be legal.

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smokeyjjm

Jeremia and kaleb did a great job towing us brought us to a motel for the night came back and picked us up and took us to billings to get a loaner truck great customer service

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Caleb Doulet

Called them to be towed 10 miles from town. Quoted $300. Call Whistler.

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Brendon Conway

Jeremiah did a great job

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Logan Harris

Awsome service and good people