Harris Used Truck Parts Inc 80903

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Mark J McAninch

Very disappointed! I ordered a used transfer case for a three-quarter ton pickup then waited about a week and a half for it to come in. I had to disassemble the drivetrain to pull the old one out. Went to put the new one in and discovered I was sold a transfer case for a half ton pickup. When I called to find out what I needed to do to exchange it, I was accused of giving them the wrong information on my truck. Really?!? I own six trucks, all of which are three-quarter ton and 1-ton pickups. I think I know what I own. I gave him all the information I had, he ordered it wrong. I was supposed to get a call back “in 10 minutes.“. I’ve now tried to call back three times. They stuck me on hold the first two times. I called back after an hour and again at 2 hours, It's now been 24 hours with no response. In the meantime, I have a truck that is partially disassembled and not drivable. I will be returning the transfer case they sold me incorrectly. If they do not return my money in full things are going to get ugly. If they do the right thing, I’ll remove this review. ********************************* UPDATED So I went into Harris trucks just now to get a refund and return their transfer case. I spoke to Richard, the same guy I had dealt with all along on this transaction. First, I was told by Richard the computer was down and he had no idea when it would come up so he couldn’t do anything for me. I told him I wanted a full refund and left the transfer case with him. I took pictures of Richard behind the desk and the transfer case on the counter. He said that they would probably charge me a 20% restock fee. I told him they’re not charging me a restock fee because they ordered the wrong part. He went on to say that he had a new one on the way. I told him I already bought one and just needed a full refund. Then he says he never got the opportunity to get me the right part. I told him he told me yesterday he would call me back in 10 minutes. That was at 10:18 AM yesterday morning and he never called me up to the point I walked in there today at 3:15. He then got belligerent and said they’re understaffed but apparently “you don’t give a F about that”. I repeated to him what he said to me and said “you’re right I don’t give a F about that”. I told him I called three times yesterday and kept getting put on hold. If anyone had extended the courtesy of a phone call then this would not have gotten out of hand. We exchanged a few more words about how I was going to get my money back, I took pictures to prove I’ve left the transfer case with him. Apparently, I was just supposed to wait indefinitely to hear back from them and supposedly he’d ordered another one, but never told me that. Apparently, I was supposed to read his mind to know that they would ordered another one for me.

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JT Knowlton

Resto mods are Jeffs speciality, the 500 hp cammed LS6 78 Stepside is a beauty thanks Jeff and team! The overbuilt 8.1 liter one ton Suburban with 350,000 miles eats other SUVs for breakfast and tows 12,000 lbs. I will NEVER have work done ANYWHERE but Harris Truck Parts.

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Zack Bartlett

Horrible customer service called to ask about a part and got attitude from one of the sales people his name was Jeff if I could give 0 stars horrible customer service