Hwy 5 Auto Salvage AR 72204

J

Jennie Lee

I hit what I think was a landscape boulder in the middle of University last Monday night and had a flat thirty minutes later. I find out the next day that I had holes in my wheel. I had a weird wheel size and specification, which I could not find a replacement for at almost fifteen businesses. HWY 5 Auto Salvage didn't sell me anything, but the representative (who's name I forgot) spent ten minutes on the phone with me while he searched other companies inventories he could see to find me a matching OEM wheel at another salvage yard that was not only the exact match but literally the only match my for size wheel in the LTR area after hours of searching. I'm only sorry I couldn't give HWY 5 my business!

D

DW WC

Just had a very disappointing experience at Hwy 5 Auto Salvage. Went to get a replacement Air Vent Grill for my Toyota Camry. I arrive and he confirms they have it. Awesome! However, he then tells me he does not have anyone to go pull the product off the car for me. They’re all busy helping someone else. Mind you, it is 3:30pm, an hour and a half before close. I even offered to step outside so he could lock up the office and go get it himself. The part is pictured below. It takes less than 60 seconds to disengage it from the dashboard with a flathead screwdriver. The guy at the counter said he could not do that because he had to watch the phones. So, phones are more important than the customer in front of you? He said I would have to come back on Monday to get the part. Today is Friday. If I wanted the part on Monday, I would have just ordered it online and not inconvenienced myself with the drive to your business. Here is my issue. You small business owners want consumers, us, to support you over online retailers. Yet, how can you expect us to give you our business after experiences like this one? I came to you so I could get the part today, not 3 days from now. I was willing to pay more for local business so I could have the part today. Unfortunately, I won’t be back on Monday. Online retailers win again. Save your time on this place, folks. Just find the part online. You run the risk of Hwy 5 Auto Salvage dangling the part you need in your face and telling you that you can’t have it. I honestly just can’t fathom refusing a sale. My mind is blown.

M

Marcus Marshall

I just bought a 2016 dodge caravan from them have not had it for a month.. We saw that it had a bad transmission on the windshield and ask he said he puts little notes on cars when he pays them but the transmission was good they rebuilt it .. so we took it on a test drive and he said it was a good vehicle… haven’t had it a month and the transmission has gone bad on us .. don’t trust this people on buying vehicles, they had to rig it up cause when we tested drives it , it was fine .. now I’m stuck with a van with no transmission.. be careful with these people on purchasing vehicles from them.. we was going to buy another vehicle but now I’m not ..