I called about a fuel pump for a 54 Hudson Jet. The parts person made me feel like he couldn’t wait to get me off the phone .(The Hudson Jet has a 202 ci engine and only built for 2 yrs)…..I was told he had a fuel pump for a 54 Hudson but would not confirm if it would fit my specific model. When a Company makes you feel like they don’t want your business you go to someone that does!

Worst service ever. I order a set of transmission gaskets for a 1955 Buick with sales man William Donovan. The gaskets arrived and were wrong, they were for a 54 and earlier which has a different transmission. Also the gaskets were all damaged and must have been when packed as the packaging was not damaged. I asked for a new correct set but never heard back. I finally contacted their sales e mail and got a reply from Dan Winget who asked for photos. I did that straight away and never heard back. I have e mailed approx 20 times now with no reply over 3 months. Worst service ever. DO NOT USE THIS COMPANY THEY ARE A SCAM. Happy to take your money but no customer service when they get it wrong.

Talk about under promise and over deliver. I was told 7-10 days to process due to the current times, however I received my package in 3 days!Not so great though: The remanufactured water pump I received has rust on it and was not completely painted. The radiator cap I received looks weathered and used. The fuel filter was supposed to be a reproduction AC filter with AC stamped or embossed somewhere, however I do not see that. Have not installed these parts yet.UPDATE: 08/28/2020I sent James a detailed email including detailed photos of the parts on July 30th of 2020. He replied and claimed that he forwarded the email to the manager of the Packard division and also to Fred Kanter on August 3rd. I sent a follow up email shortly after. I have not heard anything from anyone since.UPDATE: 10/08/2020I have now sent multiple emails and have still not received a reply. I'm no w changing my review to a 1 star review. Had I not been asked to go through all these steps to rectify the situation only to be left without responses multiple times, I'd have left my review where it was.UPDATE: 11/24/2020Had a gentleman named Dan reach out to me on 10/21/2020 and ask why I left the review that I did. Went through everything with him. Sounded like he understood. Forwarded him all of the emails that I had sent to James. It's now over a month later and I have not received one single email reply or follow up phone call. It pains me more that they keep reaching out to me pretending like they want to rectify the situation, only to not follow up with me in any manner whatsoever.

The worst customer service ever. I had to deal with Dan W. My calls are never returned and the phone is never answered goes straight to voice mail. I had a problem with some drums that were a bad casting and had to return them by the way you have to pay for your own shipping. Also to get my refund takes 3 to 4 weeks I was told. I think its horrible business. Think twice before buying anything from them.

I've had nothing but good experiences, even with a problem part, with Kanter. Their staff is excellent, the shipping and return policies are reasonable, and I have a GLOWING report about the quality of their gaskets and seals. I have been, and will continue to be, a customer of this great parts house.

Every transaction with this business has been pain free! They know what I wanted, asked the right question, and when I didn't enter my address complete when ordering, they called me to verify. They remembered I had ordered before. Can't say enough good about them.

I ordered this product for my grandfather and the product was what we needed and arrived quickly. While I did feel like I got some attitude from some of the people I spoke with on the phone while trying to change an order, they still made sure the order got changed, my card was only charged once and the order arrived quickly. It was exactly what we needed. Would do business with them again, though I hope for a little more friendly customer support next time.

Their customer service is poor as well as their return policy, even though their web page states 100% customer satisfaction. The representative who we dealt with was pompous and rude. Accusing us of not installing parts correctly versus admitting the part was defective, especially considering the installation was overseen by a professional who has over 55 years in the business. Upon returning the one core disc and the defective pressure plate they claim we damaged the pressure plate so no refund only reimbursement for core cost of it. Funny though when we put the original pressure plate back in, wow it works perfectly with the new disc and no other adjustments were made....if you have to talk to Dan just hang up it’s not worth your time. He won’t listen and will falsify your return so it works in their favor... Buyer beware...

: Update: I just called back today and spoke with john. He was awesome. He's getting everything handled.I called today at 8:30am inquiring if parts were available 1958 Pontaiac Chieftain front brake drums and shoes, the person who I spoke with said we will call you back to let you know if they are in stock. I was planning on driving up from Philadelphia to pick them up. Never received a call back from them.

They charge the credit card 1st then figure out if they have the parts. When they don't have the parts it is impossible to get them back on the phone and fix the order. Always a problem with them. Not the first time as you can see with all the other complaints.