I recently bought a 5.7 vortec motor. First they told me they had one with 98,000 miles 6 month warranty $1875.00 kinda ridiculous but I need my truck he needed my milage and Vin I said ok ill get it and call you right back which I did all day left msg nothing this was a Friday and closed on weekends call again mon got told it was gone already but they had another one 168,000 for hundred dollars cheaper really blew my mind whatever said it ran good so I purchased it what a God dam joke I pick it up this thing was a mess sensors broke including distributer no fly wheel top it off no compression on two cylinders oil pan inch of sludge in it etc. now no one will return my call I will never do buisness here again rude and liars

Went to LKQ at 4:50 pm.They close at 5.I knew it would be a long shot to buy an alternator 10 minutes to close...But.. Literally the only parts store still closed to customers for covid.So you have to call 800 number on the door to order your part.A man walked out who obviously worked there and I give him credit he went back inside to see if the guy working could help me...And he came back a few seconds later and said he couldn't find him .Call the 800 number.No one answered... On hold past 5... So I gave up and left.Today I called , and they have prompts.. business press 1, insurance company press 2,Regular Joe's looking for a part press 3.I'm beginning to think they never answer that one.Because after being on hold waiting for 20 minutes I gave up and just drove to Metro in Valpo. There I was meet by friendly staff , and helped instantly. So the drive is annoying but the customer service is worth it. LKQ will never get my business. They obviously don't need it.

I purchased a rear differential from here and it was worse than the one i pulled out ,i drove here to pick up an ABS pump motor and when the guy handed it to me and i said " it's broke" and he said oh you can't use it? It's just a hassle every time we pickup parts here, they try to charge you for a core even if you have the core with you. They can never find the part you ordered over the phone. Just very unorganized and incompetent!!! This place is my absolute last option!!!!

We buy on average 9-10K in parts a month, We have only bought from LKQ a few times because each of those times the part showed up at different price than quoted, can't get cores picked up, our sales rep is not helpful, he's rude and quick to get you off the phone. Twice now I have called to talk to someone else about the problems I have with them and they always transfer me to him. We will no longer be "giving them another chance".

I normally don't leave a review unless it's 5 stars. I have never been dissatisfied with a product from LKQ. But I have to do everything in person. Getting through on the phone is often unsuccessful with hold times often exceeding 20 minutes.G says they're open till 5 but they're only open till 4:30. Like I said I have never been dissatisfied with them. They are just hard to do business with because the phone system creates a bottleneck. Also, if you call at 4:40pm and are on hold the whole time, the recording will come on at 5 p.m. and tell you they're closed and hang up on you. Definitely could use some improvement there.

Been on hold for 45 minutes all I needed was a wheel and tire got off early to come here and they just wasted my time I'll never come back

After walking an auto scrapyard for 2 hours and not finding even a few of the parts I needed, I decided to call LKQ. They were able to locate all of the parts I needed and at reasonable prices. The shipping and delivery was speedy, all parts arrived in 2-3 days. I will definitely be back to get any and all parts I will need in the future.

I’ve been on hold for 45 minutes now the the gentleman was very rude right before hanging up the phone on me. They don’t care about the customers! I asked to speak to someone else he said “yes here they are then hangs up the phone.

Doesn't even deserve 1 star. They had me on hold for 40 minutes and 38 seconds and when it hit 5pm (closing time) they hung up on my holded call. I gave them my business 3 times before and would've given them my business today but they can go to hell now...really pissed off. Your customer service sucks! I'll go elsewhere from now on.

Not a fan of this place. Lot of run around, haven't changed their covid hours which is a joke. Why you close at four pm, due to covid? Is that the covid hour?