LKQ Pick Your Part - East NC 27834

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keisha lane

Called 800 number regarding selling my car. Was given a quote and reference number. Told to be here before 4:30pm. Got here at 3:45 and was told they close at 3:30 and could not help us. Was very rude and unhelpful. Just told to come back in Monday bc customer service is in India and they don’t know what is going on locally… very poor customer service.

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Bobbie Staton

(Most) LKQ Savage Yard Mechanics were good to women Senior Citizens needing help. I have benefited greatly. Be brave and just go. Ask until a Mechanic say yes to help you. You will be glad you did. Almost 65 yrs old.

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Garfield Callens

I was Provided an Outstanding Customer Experience By Mike Carrillo at The Salvage Yard Shed Office! Thank You! Yes! I Would Definitely Recommend This Business to Other People! Sincerely, Mr. Garfield Callens

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Andrew Geston

Great place, still some good parts on the cars, they aren't completely picked clean. This was the funniest thing I've seen at a junk yard though. It looks like there was a whole car there, but they just left the front clip.

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phatloot cb

I have used this company for years online we recently located to an area 7 miles from a lkq yard. when using the phone "you are calling from an area that dont have a location click" welll navigated to the phone number "go online ... " I give this place at most 5 YEARS p*** poor business model Rude people inaccurate parts list only a matter of time

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Logan Smith

Do not go here, tried to charge me 135.00 for a single tire, stock 2003 ford escape xlt rims go for 50 bucks on ebay, I thought it be nice to go to a pick and pull to save some time and money but nope, it's probably because I'm white they thought I had some cash to spend, racist workers, horrendous prices.

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DD

Rudest people ever. Not just unhelpful and disorganized but downright annoyed that you are attempting to be a customer. No idea what they have-say one thing then waste your time to find out it’s not accurate. They couldn’t care less about any of it. People paying way too much for their overpriced junk parts must be the only way they barely stay in business. Amazingly bad-so bad It’s almost funny.

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Michael Woodward

Charged $1 to find out they don't sell wheels. I looked at the vehicles listed and they all were pictured with wheels. The website even has wheels on their price list. After I paid my $1 admission fee, I noticed nearly all the cars were without wheels. I returned to the front and the workers explained that they take all the wheels off when the cars arrive and ship them to Texas. That would have been nice to know before I drove 30 minutes each way.

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Gary McRoy

HORRIBLE customer service. They don't let you get threw if you hit 3 to find out a price of a part, just tells you to go online and hangs up. If you select sell a car it will patch you threw but then I was also hung up on by the woman who answered. Twice. Wow. How they stay in business is a mystery to me.

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Sarah “Nicole” BRITTAIN -Thomas

They are reliable and as Salvage Yards go...pretty convenient! I love that they have an app, it is very helpful. However, as salvage yards go they are quite pricey and are not exactly helpful. Perhaps they should have a floater that can be useful in helping remove stubborn parts or even a tool rental....

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J Mi

over two hours drive and also being a member of LKQ for about five to six years I have never experienced such disrespect, distasteful, and uncouth customer service and people in my life. The entire staff needs to be totally renovated as in like wiped out clean with new first spaces who are friendly and respectful to patrons. This particular location makes up their own return policies and reject people from other locations they have gone to exchange out parts or either refund based upon a marking that is not of their location; especially if you have the original receipt and it pulls the information up with your account for the parts that you purchased. Sharia Monique Bourg is totally disrespectful and not professional and should not be working at this establishment at all; as her ghetto mindset mentality is not needed. I hope others will not go to this location, until the management and staff has been re-staffed completely and until then people will continue leaving negative and terrible reviews about this location.

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roseynico

Enjoy the three dollars. Drove three hours to get to this location where we were told the hood of the vehicle was available. When getting there we once again asked before entering the yard and were given a paper that included price and location of the hood we were looking for. Finding the vehicle completely stripped aside from interior that was in the back bed :) we asked if by chance it may be scattered and was told no, first come first serve. Like the hood walked out the door as we walked in 🤷🏼‍♀️

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Jared Carr

I like their service and how they have everything right out there where it's easy to get to so when I go to pull apart it's easy to get to

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Greg Jarman

Had to have a part. I called and they told me THE PART WAS $25 PLUS A $10 CORE CHARGE. I ask before I went in and was told $51. I had to have the part sk I went ahead with it. When I came out with the part it was almost $54. GET YOUR PRICES RIGHT THE FIRST TIME YOU TELL THE CUSTOMER HOW MUCH IT IS!

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Alex Orr

Fair prices and the staff is very helpful when looking for a vehicle.

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Zach Royston

Screw what these other people are saying. They charge 3 dollars to get in, which is reasonable, parts are inexpensive. I picked up a perfectly good Acura Tl hood SUPER CHEAP!! They tell you where the cars are located in their lot. Folks must be too lazy to look for them, or can't remember where they said it was. I've had no problems with LKQ and they will continue to get my money.

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Terry Beasley

They have a price list on their web site for the Greenville store. This is just to draw you in and then most items are at least twice the advertised price. If you have to go you better get them to give you a price when you check in. Id rather drive another hour to go to Bevels in Goldsboro. At least they are honest about their pricing.

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Nathan G60

Tried calling two days in a row, no answer to check availability of a part. When I arrived at LKQ, I parked on front of the building and again called. This time I heard the phone ringing inside and watched astonished as the employees (who were not helping anyone at this point) completely ignored my call. Putting this behind me, I walked in and greeted the woman behind the counter. She completely blew me off and I remained standing behind the sign in board for an additional 5 mins until she acknowledged me. No one ahead mind you, and no customers being helped. When I asked for location of vehicles she wouldn't even look at me, and to make matters worse, she acted like I was majorly inconveniencing her asking pricing of parts. This yard was one of my favorites a few years ago, now I won't recommend it to anyone. Sorry I drove over an hour to get crap service.

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Ashley

2 girls at the customer service desk are extremely rude. I’m not one to complain, but my dad asked a simple question and the girl replied with “if you don’t want the part then just leave it” he got the part but he’s bettter then me. I would have left it with that attitude.

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Thomas Lewis

You call they can’t give price can’t tell how much the fee are. You have to pay 3$ cash to go in (why does it have to be cash when u you can use ur card for parts kinda fishy) if they don’t have part you don’t get ur money back Heres the kicker the part I wand was 7$ less than a brand new one by the time I pay fee and 3$ entrance it would cost the same as a new one plus I would not have to hunt for it and do the work my labor is not free never wast ur time with this place

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Elizabeth Lyons

This was a terrible experience. We arranged for them to buy and tow our vehicle. They "cancelled" on us twice and even after we called to confirm they failed to show up. A day later they stated they weren't purchasing any vehicles at this time. Terrible waste of time and effort. No idea how they manage to stay in business with sub-par customer service.

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Canada Tech24

Prefect place for almost all your parts, I took the heater core out of this Dodge Magnum. Was very cheap compared to other retailer's!

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Nick Gnesa

Whatever price us shown on the website, add another $100. Just drove all the way from Havelock to find out its way more than advertised.

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John

They want money JUST TO GO LOOK. I don't care how little it is, I'm not paying for the privilege of LOOKING. They're not movies. They're not circus animals. They're not ancient paintings or something. They're CAR PARTS. They can't confirm that they have the parts or even the cars. So they want to take money off me in exchange for... what? It's not the labor -- you have to do it yourself. It's not the tools -- you have to bring your own. It's certainly not the parts -- that's paid separately and they can't tell you beforehand if they have them and they don't even know what cars they have. I've been to many scrap yards. LKQ is the first that's wanted money just to go look. Don't care how little they want. Soon as they told me that I told them that's retarded and got out of there. It's a scam and I don't stand for those. I will go to ANY other scrap yard before I fall for that swindle.

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it's Braggs

Nobody posted any rules on website or over phone. I drove from out of city limits for a wire connector for the guy at the desk to tell me in a rude manner "Well it's $3 but there's no kids allowed." Mind you this rule is posted nowhere in the facility and what I needed would have taken 2-3 mins to find. Not going back. Just because of the service alone. Garris Salvage yard in Ayden had my part AND I had my son with me. Took me maybe 5 mins total to get in and out.

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Melvin Gibson

Like others I looked at their website. The car I needed parts for was in their yard late June. I drove over an hour to get there and like everyone else said. The staff could care less to help you. This is twice this has happened, lot in Greensboro and now the greenville nc lot. Don't waste your time looking at their website. It's full of misleading information. I personally will never step in another LKQ lot.

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Monica Garcia

No point in having a local number to call if you’re never going to answer the phone, then when you call the stupid 1-800 number they are confused as to what they have available and where it’s located. Buffoonery at its finest. Wish I could leave 0 stars but you have to give one to comment.

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Linda Warren

I've always had a nice experience going there. The staff has always been very courteous and helpful. The prices are very good and they honor their guarantees.

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Sholanda Marible

I called last Tuesday to have my Jeep picked up on Wednesday. They gave a time for them to pick it up between 1 and 4 p.m. No call, no show. I had to end up rescheduling it for today between the hours of 9 a.m and 12 p.m. Once again, no call no show. I want this Jeep to be gone. If you are running late or you just can't make it, call the freakin customer and let them know!!!

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Larry “Philip” Hopkins

Service sucks! Got there at 4:15 and the door was locked. The people inside just ignored me as I stood there for 5 minutes. I drove over an hour to get here. Whoever owns this place needs to put their service desk in check. If you are open until 5 then be open until 5. Otherwise... Change your damn hours or change your employees.