LKQ Pick Your Part - Edgewood 21040

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Don't use service or any companies that outsource to pick your part Edgewood. I just had to shop around for better prices after they failed to collect my vehicle twice on scheduled days. No phone calls, emails, dispatch notes and request were ever logged by two representatives according to the third. One even hung up after saying he had no idea where the truck was and sighed then hung up when I asked if I could at least reschedule.trusted with all that personal information and the company took it and never showed or even called either day of my DAYS off work waiting around for multiple 3-4 hour estimated pickup windows. And don't post a "we're disappointed with your experience..." Reply to this. This company and it's individual employees and the pickup yard are terrible at their jobs. Including customer satisfaction obviously. You're not "disappointed" this happen(s) and these events weren't "unfortunate." It's a job and your company clearly including the top can't handle basic communication or responsibilities. If there wasn't an actual physical place I'd say this somehow just has scam all over it.

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PhillipsVision YT

Great salvage yard to find parts. Their inventory is huge and well organized by automotive manufacturers. At the front desk they can check their database and let you know which row to find the car you are looking for. Parts prices are good, and don't seem high. There is a $2 fee to enter the yard which is collected when you enter.

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LadySaint

Absolutely amazing Team huge shout out to Mr.Josh for all his effort in assisting me all day he. Was so very patient And helpful I absolutely spent the whole day getting parts and he helped me through a difficult process. Be prepared huge yard take a picture of the map at the desk and wear comfortable shoes and dress for working the yard was so hot today thank God they had water and stuff on hand. I will definitely be back to this yard. This is definitely he place to find what you need very organized yard and clean too.

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Tyler Goldberg

Not satisfied!! Came here for a specific part at LKQ your system needs to be revamped and updated two of the cars listed in the lot are not there! One was missing another was a different car in the same spot. Update your system regularly you will retain your customers this car was listed 7-25-24 and no car in that spot?

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T W

The red headed lady at the front desk That rings you up has no idea about cars/trucks or how to work with people on a day to day basis. She cursed at me under her breath an several people around me heard it. Then because she got mad at me charged me an extra $22 on a front bumper stating "it had a bumper filler on it" when in all reality it was one complete piece and when I told her that this so called "bumper filler" is connected to the front bumper that I purchased and there was no way to take it off she said that it could be taken off an that she's been dealing with cars in this industry for many years I told her to show me how she then had nothing to say. I believe she did this because she was mad with me because we had a disagreement that happened right before I purchased the bumper. If anyone knows I purchased this front bumper for a 2001 cadillac deville an this so called bumper filler is connected to the bumper an can't be taken off. Please find people that don't come to work with an attitude and take it out on the customers

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Yadadamean

I used their tow service thru a third party to junk my car. All went as smooth as anyone could ask for. I would have given 5stars but the the driver was a little late. With that being said, I wish I had got the driver's name because he was absolutely awesome! He kept me updated on his ETA thru phone calls and texts. When he arrived he was very professional and very animated, he must have told me to enjoy the holidays more times than I can count on one hand and kept a huge smile on his face the entire time. All in all, if all the drivers are even half as good as he was, I would highly recommend their tow services if ever in need!

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Trevor Farmer

07/23/23 Absolutely horrible pricing, went to a pick your own part (requires you to find the car and physically take the part your searching for off the car) and pulled a motor from a 96-00 honda civic a d16y8 i was charged 537$ before the “insurance” which would have been another 100$. This is a motor i can find on market place all day for 300-400$ in good running condition ALL READY OUT OF THE CAR! I find this absurd and probably will never be going back to this yard as of today. Many reasons like the treatment by workers, pricing and over all condition of the vehicles etc. PLEASE DO NOT GIVE THEM YOUR BUSINESS!! Also the woman at the window is a real piece of work and has no customer service skills.

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Wendy

Went online, found a car where I wanted to pull an ABS module,. The car had been there less than 2 weeks and was picked clean, despite the attendant telling me it still had the part on it. We found the doors of the vehicle (in pristine condition) hidden in another car several rows away. Maybe you need to install cameras because people are obviously stealing from you or remove valuable re-sellable parts like ABS modules which can go for up to $500 on ebay. People are taking cars apart and hiding the valuable parts elsewhere....to purchase later or to outright steal them? Who knows. Dishonest thieves always find a way to ruin it for everyone. It's sad because they have a lot of cars out there but if you go expecting to "pick your part", there is no guarantee that it will be there.

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Bryan Brooks

Insanely expensive for garbage parts. This use to be a good place to go. Not anymore!!!! First you pay $3 just to walk in. Than you go through all the trouble of finding your parts. You pull it apart and take it to the counter. It’s not till then they tell you the price. You can get brand new parts for what they charge for junk. I looked on the website and the prices listed were reasonable. However the lady at the counter doubles those prices. She’s probably pocketing the extra money. A total waste of your time and money. EBAY is half the cost and you don’t have to do a thing. Plus they guarantee the parts. Take it from me and avoid this place like the plague unless it’s an absolute emergency. Just be prepared to pay high dollar. For examples, sun visors listed on PYP website $12/each, get to counter and lady said they were $28 each. On eBay they are $45 for 2 new ones. Plastic connectors not listed on PYP site. Get to counter and lady says $12 each. On eBay $0.50. Climate control unit, on PYP site $45, at the counter of PYP lady says $85, on eBay $45.

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D V

$53 for a 95 ram air intake is ridiculous when I can get a brand new aftermarket one for $45.. $30 at most would be reasonable...

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A Nthony Ciampaglia

Needed donut spare tire for my sister's car and it was a good price for the part the parts department at the dealership was 420 plus taxes and fees and it was a total amount of 32.28 with the entry fee included in the total amount of the part

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Antonio Mendoza

Highly disappointed with this place today , apparently power went out and the system was down and they didn’t know when it would be back ok understandable, waited for about an hour in hopes of “the system” to come back so they can ring up parts. Decided to leave but asked since this was a wasted visit and couldn’t buy anything to get my entrance fee back , I was told that who was in charge was in the office and couldn’t be reached. Whomever was in charge is a poor manager and doesn’t need that position.

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RAYMOND W

Went to LKQ auto parts in Edgewood MD for a battery for my 97 T100 and was thrilled at first. The battery I bought was close to new condition except I forgot the posts were opposite of mine 24F to 24.Went back to trade it in and Chucky’s Mother said no way. Really low life people and cliental. I guess that when you go to a junkyard you shouldn’t expect much, I will never do business with these people again. They have a page on their website to state your case but no one gets back to you.

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M Gonzalez

Went there today 6/18/23. The women at the window is very unprofessional and doesn't know the meaning of customer service. I was charged $500 for 2 hoods and light. I asked why it was so much, the lady was very rude and disrespectful. Beware of the women at the window, they like to steal money. Will never go back there again.

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Leo

Good location , good selection of cars , and one staff member helped me haul my stuff up the hill with the truck,,, thx again. Only thing is the cashier has a serious attitude and beware of the extra warranty charges they automatically tack on, ask to opt out and u will save some $$$

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Chris Walter

Lady at checkout has horrible customer skills. It's like she is incented to be rude. What kind of business would tolerate this? I saw 3 people leave parts on table due to her treatment of the situation.

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L88 GTO

Just went there today Saturday 07/20/19. Best experience I've had there because the nasty fat woman wasn't there at the check out! She is very rude and overcharges regularly by charging for every part individually. I previously bought a USED bucket seat ($31.53) and she charged me separately for the tracks ($17.14), plus the environmental fee, plus tax for a total of $54.94! Didn't realize it at the time as I had other items on the bill also. If I had I would have left it there and bought a new takeout on CL for $75. I think the reason they are listed separately is for if you are only buying the tracks or the base separately. I've never had this problem at any of their other locations. I swore I'd never go back to this location, but they had the truck there that I needed parts from so I reluctantly went there again. Today was great, the guy at the checkout charged exactly what I saw on line and was friendly and helpful as was the guy up front when you sign in. A young kid that was working in the yard even brought water out to those of us working in the yard (100* today) and hauled my heavy parts up front for me in his "yard truck". That hill there is a killer! The moral to this story: Check to see who's working before you go out in the yard! That's what I'll do from now on. The 5 stars is for today only, not for my previous visit.

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Milton Gonzalez Gonzalez

went there to go get an AC condenser and was charged $200+. The old women at the over charges people and is disrespectful towards anyone, she doesn't care how she speaks to you. They sell parts more expensive them OEM. Beware of the women at the window, she bites.

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Joseph “Darkman” Simms

It's great to have a place where you can get parts for your car without paying full price especially when you are sure you can use a used one. The only bad thing that I noticed is that thecars are not where they're supposed to be according to the website. A plus that has changed recently is that now they do guarantee their parts that is a definitely plus. Will continue to get my used parts from there and suggest that you tried out

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Jay B

Re-reviewing because I was dumb and decided to be financially punished at this place again. Walked up to counter with bent up tail light guards, front crash sensor, 1 short pigtail (not pictured), one raggedy piece of seat trim and a radio adapter all from a 2000 silverado. I would have been fine paying the parts total plus tax, env fee yada yada. Cashier straight up refused to remove the warranty when I asked because she was "already undercutting me for the brackets" since there was no category for them. That is not my problem, I don't want your worthless warranty on already damaged parts that i'm buying from a JUNK YARD. The whole warranty thing they have is predatory, they don't even warn people they're going to charge them for it. I can understand it for electrical parts, engine parts, etc but why do i need this for a piece of trim and brackets? Next time i'll take my chances getting scalped on evilbay instead of a corporation that supports things like this. We need more pick n pulls like the one in virginia beach up this way... Won't ever be coming back to this place, any sane person should look elsewhere. Oh, did I mention they charge you for bolts now? (see receipt pic)

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Skywalker Imperial

Worth the travel, worth the effort. I went to this pick your part yard. Not only did I find a hard to replace OEM bracket, but unlike new it was very affordable. The website/app is up to date, the yard is organized and cars are accessible. My interaction with the employees,(yes even the red head most of the negative reviews are about) was polite and courteous. But it's the selection and price that are the star of the yard. Check inventory first, bring your tools, take your time and you can get a real bargain. I bought 2 headlights, an air box and a frame bracket with all screws and fittings for less than the headlight assembly themselves.

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Joseph Wayne

Best prices available for OEM parts 🤔 I actually needed the insulation for the firewall 🧐

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Skyhook Studios

Known as Crazy Ray's used auto parts. Great service and prices. Check the website out because the vehicle list changes often. Junkyards might be an eye sore, but they help others to repair their vehicles at a cheap price. Highly recommend if your looking for something for your used car. 2 dollars to get in, must be 17 or older. No torches or power tools. Back packs are allowed but all bags (including compartments of bags) will be searched before and after going into the yard. -Skyhook

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Robert Ryan

They get you every possible way...charging for warranty charging $20 for a tire thats on the rim i want ok but charging to take the tire off too i should have just waited the 2 days and paid another $10 for brand new black rims not coming back here for nothing

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Nichole Lynn Edwards

Extremely friendly personable staff. Everyone was a pleasure to interact with. Very organized yard. Tons of vehicles. The online inventory is nice to look at before going also. Very accurate organization makes things so much easier to find.

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Rob Fleischer

I found the part for one of the cars I have, but the lady who did the checkout and the front desk was bossy and not very friendly to people

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J R

Yard is very well organized and clean for a salvage yard. I used my phone to find all the cars I picked from. The problem was the cost. It cost us $60 for a taillight, rearview mirror and a plastic interior piece. I looked the items up online and found them for a few dollars more then what i paid. What a rip off. I should have walk away. I've been to plenty of salvage yards and never got taken like that. I won't be back.

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Travis Powell

Crazy Rays isn't what it used to be.. I went for an intake manifold and throttle body for a v6 engine. (This was at a different location granted, but still the same mentality every time I seem to go in the past few years.) I was charged $178.00 for this part I spent 2.5 hours of my time taking off. Basically charged double because the manifold was designed two pieces plus core charge-plus every nut and bolt attached, plus every sensor and core for those.. Crazy Rays was not this "picky-greedy" in the past. That is how the owner was able to expand his enterprise...by selling parts cheap to keep a steady flow of income from loyal returning customers...and keep inventory moving through the crusher. Not sure if they know that the people who are at the registers are dollar dimeing their customers or what?!? It used to be pretty straightforward (still is for certain things if you need ONE thing at a time..say a mirror or fender etc.) For example.. If you need a complete motor, you might as well go to a wrecker that is willing to fire it up in the car so you can see and hear it run PLUS get a 30 day guarantee on it, you really should go somewhere else. You'll very likely spend less money getting the whole engine COMPLETE. NOT DOLLAR DIMED FOR EVERY NUT AND BOLT or BRACKET OR ACCESSORY STILL ON IT!!!!! You WILL get charged by Crazy Rays $400-500 for that $175.00 motor. Sorry, that's not how they grew their business in the first place. I'll go to the little guy who is trying to make an honest living.

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craig cooke

Worst # #LKQ I every Being to was on Vacation Visit. My Family Had a some car issue so did some research they had the car in there Inventory that was fine. went there Paid my Entry Fee thinking that it will Cover me to Another Yard since it's the Corporate Business if didn't find my Part at this Location in Midwest once you been to same LKQ you can Enter the Other Yard Without Paying again once you have Prove of paying the Entry Fee Never will Go Back to this Location. Lady there had an real bad Attitude when I ask for the Manager Saying every LKQ Pick your Part Yard Have there Own Policy 🤔 I Said Thank you and Have Good day Due her Bad Attitude.

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The UnSeEn

I have never had a problem when dealing with anyone at LKQ. Fast, Friendly, and somewhat professional. They generally have what I want or need and have offered to look something up for me if it wasn't available right then and there. Reasonable prices too. A pleasant buying experience every time for me.