Have used this store for a couple decades, for personal vehicles, company vehicles and associate accounts. Generally all has gone well. Occasionally when an issue comes up they have always done what they can to make the situation roll down the road and keep us happy.There is a lot more competition now, and we use them too sometimes, but for several angles of parts and supplies NAPA does better and the Bookcliff Auto Parts store is a solid outfit among NAPA units.Have mostly been pleased with their prices, knowledge, people, inventory, paint and turnaround times on orders. Mask use seems to have flowed with the CDC and State requirements. It is a good business

Almost always have what I go in for. They have their share of know-it-all old timers that hate life, but in general its what you expect from a part store with availability of some odd ball parts no one else has.

Great selection, lots of friendly staff to help.

Big store and helpful technicians. They always give you an honest assessment if they have the parts or not. I appreciate that

Needed help to choose product employee was available but would leave the counter to help.

Great as always. Ron church is my for ever parts guy.

I’m new to the area and was looking to find a reliable, knowledgeable parts store....this ain’t it!Admittedly they were able to locate a part number but never followed up with me to let me know if they ordered it even though they took all my contact info. Consequently I found another part store who was very happy to make sure I had what I needed. I think Napa may be too big and my few hundred dollars worth of parts was inconsequential to them so they kind of forgot about my needs.I will likely not be bothering them in the future.Sorry to say it appears like they are designed for larger volume customers and not the couple thousand dollars per year spenders.Moving on!

The gentlemen that run the paint store are knowledgeable, professional and extremely helpful. Their products and turn around time are first rate. Also, Jessica went above and beyond trying to get me something from there on a Saturday. I appreciate her high-energy, courteous and helpful nature. A+ customer service!

Front lady Glasses and curly hair. ABSOLUTELY rude! I watched her treat customers like trash. Like it was too much of a bother to do her job! Only one counter person greeted me when I came in. This used to be the best in town and lately grown to be the worst. Walking in you can tell the employees are either mad or lazy, not sure which. However, I will no longer suggest them to people who ask me where to go for parts. You would think with all the new auto stores popping up in town that they would up their customer service, not here though. Zero stars if possible!

This is the best napa store I have ever been in. Parking wasn't the best but it more then made up for it by customer service and store selection. I have been in several auto parts store but this one was hands down the best. I had gone to another stores and bought a starter and didnt have the receipt. The other store found the transaction and faxed it over and they honored the warranty no problems. Awesome store and great service. Ps I want one of those giant inflatable race cars they had hanging on the wall. Great place