NAPA Auto Parts - Triple H Parts SUpply Inc. 86403

M

Mikey Mike

I needed a pulley tensioner for my truck, and went to AutoZone, and they didn't have it! So NAPA hooked me up...

J

Jerry Soyland

Napa had a filter that I needed to replace on a customers generator which was unavailable from the dealer parts department, thank you.

G

Greg Budwine

Thank you to Jake for hooking us up. Great to see friends 1000 miles from home.

K

KC young

Very friendly and helpful! Had everything I needed.

E

Ed P

Very professional and polite staff. Well maintained store and fully stocked shelves.

C

Capt'n Phillips

As a former field rep for NAPA many years ago I usually find a store when I'm new to an area and this one doesn't disappoint. Knowledgeable personnel with a welcoming and helpful attitude.

N

Nick Hardy

Owner was there and super friendly. Helped me out as soon as I walked in!

G

Galen Rupe

Don’t buy a battery from Napa. New battery is defective, don’t have my receipt but date is stamped right on battery. 7/2019. They say too bad. We won’t do anything

S

Sharon Maurer

The service in helping me find the correct part was excellent. Very friendly & quick to answer any and all questions that I had.NAPA is now my first choice for auto parts

L

Lindsey VanPelt

Hmm. If I could rate zero, I would.Long story short, we got stranded at our vacation place in Big River.On Sunday, I put a call into the Havasu Napa (since Parker is closed), and ordered a part to be delivered to Parker on Monday mid-afternoon. The gal (she was great!) I ordered with at Havasu gave me the managers name, and assured me she would be making phone calls on Monday morning to make sure our part had come in, and that we would be coming to get it (mind you we were going to have to bring our off-road card into town down dirt roads!!!). I started calling a 7am, and I'm pretty sure that I spoke to everyone working on Monday to relay the game plan. I was instructed to call around 2:15 to make sure the part came in, which I did. At that time, I was told that they didn't have my part, and that it was on it's way to Havasu! WHAT THE HECK.Sales associate says he's going to call the driver, and call me back. 10 minutes later, crickets. So I call again, the Havasu Manager told Parker, that THEY WOULDN'T SEND THE PART BACK, because the only have one driver! WHAT!I explain again that we are literally stranded, and need to be home in the morning (2+ hours back home), and if I needed to obtain a rental car, I needed to do so quickly. I was assured that I would have the part by end of day, to make sure I could pick up my part, even if it meant that they would go to Havasu to pick up said part.CRICKETS.In the mean time, I called Parker Motor Company and got the same part (granted I paid more for it, but it was well worth it!), which was IN STOCK!, and THEY DELIVERED IT TO US!Napa in Havasu, you should learn a lesson from Parker Motor Company. Super disappointed in your service, and follow through. As a business owner ourselves, customer service is #1. Shame, shame!