PAM's Auto 56303

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Justin Crouch

First time buying a part online from Pam’s, overall an excellent experience. The part was as described, arrived quickly and was well packaged. Everyone I interacted with at Pam’s was prompt and professional. Initially, there was a very minor mistake with my order but they remedied it quickly. They first sent me an off the shelf part that was lower mileage but a slightly different part from the one I purchased and needed. Once I pointed this out, they sent a return a label and had the correct part pulled and on its way shortly after receiving my return. The two parts are almost identical so I completely understood why they sent the already pulled part. The difference is not easily distinguished unless you’ve really seen the two side by side. How they handled the situation speaks volumes to me. I will definitely be ordering parts from Pam’s again! Great prices and excellent customer service. Thank you!

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Mike S

Great people to deal with. Needed a headlight assy for a Mazda CX-5. I'm a mechanic but not necessarily well versed in body parts; sales rep JR answered my questions patiently. Price was as competitive as anywhere, including online. New aftermarket part I needed was in stock- not a minor point as nobody else in the Twin Cites Metro had it in stock, at any price. Well worth the 90 minute drive to have the part in my hand ASAP. Thank you, PAM's!

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Craig Grover

Pam's is great. Shane is great to work with. Parts arrive in a timely manner and are exactly what was ordered. Great conversations too. Thanks Shane and Pam's for all you do to keep us going here.

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Dan Diner

I was recommended to them by my local salvage yard in NYC. I buy used parts regularly as I am a repair shop. I was so pleased by their professionalism, as well as the pricing. I ended up buying the parts and the packing was terrific. I couldnt be happier. Will be using them again, all the way from NYC.

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William

This is less a review for Pam's and more-so a review for Randy in parts. I order a lot of parts from plenty of places, and plenty of people are just jerks and or miserable. Randy is awesome. One of the easiest transactions I've ever had. Randy is probably a guy that can bench press a car. Be like Randy. Thanks!

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Tom

purchased a cv axle as advertised - with picture, video and mileage information off of a wrecked vehicle - looks almost brand new and arrived in 4 days after placing the order under free shipping. wonderful team - wonderful company! will be buying from this company more often and will refer as many people as I can.

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Joshua Fodstad

The service is outstanding, and the prices are always well within an average persons budget, but the only thing that concerns me is the quality of parts that they have accepted from other vendors and passed on. Just recently, I had gotten a starter that they had gotten from an outside vendor because it was quicker than having them pull one and it was, but the corrosion on the connections was a lot. So much so that the screw holding on one of the electrical connections snapped when I went to loosen it after taking a wire brush to clean it up. Had I thoroughly inspected it while I was there, instead of just grabbing it and leaving I probably wouldn't have accepted it. ***I feel like I need to add this to this review because it is very noteworthy and speaks volumes of Pam's Auto and the character of the employees. I was contacted by the original contact person, Finn, who initially helped about two weeks after this transaction. He asked how things went with getting the starter, so I told him the hole debacle and he said he was going to see if he could do anything for me to make things right. Now mind you, I never once in our conversation asked for any kind of reimbursement of any sorts. Well, a couple of hrs went by, and he called me back and to my surprise he said that he was going to refund the total amount of starter. I thanked him immensely and told him he didn't need to do that, but he insisted. So in the end I was absolutely blown away and impressed with the fallow up and by doing the customer right! Absolutely brilliant!!!

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Conner King

Shane worked with me on getting a rim for my 2024 F150 and he made it about as easy as could be! overall extremely pleased with working with Shane and PAM's Auto. Prices and service were way better than what I had expected and I would recommend to anyone!

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Zedhead

Buyer beware. Parts grading is non existent. Called about a non serviceable Subaru drive shaft. Was assured they were grade A, low mileage units. Drove 2.5 hours to pick one up only to find that the u-joints were worse than the ones I was already dealing with. 5 hours and $45 fuel wasted. Never again. Will never deal with them again. I have to say the girl that helped me was pleasant. The girl at the counter could have cared less.

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kyle snyder

JR is awesome he went above and beyond taking care of an order for some items I needed. Will keep doing business with JR at Pam’s Auto

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Chris Odermatt

Great service at this company. I recently worked with Lee for a week to search for hard to find parts. While we were not successful, it DAMN sure wasn't for a lack of trying. Lee stayed in constant contact and I believe he went above and beyond. I will definitely be back.

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Linda Fifita

JR was our customer service rep. I have an old Ford F250 that we could NOT find a PCM for. JR found one and had it shipped out within a couple of days. The part worked perfectly and our 1995 Ford truck is back on the road. I highly recommend them.

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Cris Hinojosa

Ordering parts from Pam’s with Lee is so easy and effortless! He understands what we want and always calls back when we leave voicemails. Thanks so much Lee for everything and communicating with us! -Jennifer and Cris

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Vladimir Conley

JR is a fantastic salesman. He has always come through on products and has never disappointed. If you choose to use this company, ask for JR!

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Andy Schultz

Very flexible at picking up and ordering parts, although the wait time was longer than expected, but t o be fair, all of their deliveries also arrived at the same time.

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THE BIG LIE

What a wonderful Experience!! PAM's auto has an extensive inventory at unbeatable prices. SHELBY was very professional as well as caring from start to finish. She was very responsive and did everything she could to make this a pleasant buying experience! Thanks so much Shelby. BUY with confidence

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Mike Meyer

Lee Wood was very descriptive and honest about the hard to find wheel I purchased. I would highly recommend using Lee at Pams!

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Pearl

Had a stellar experience with Pam's Auto and can't recommend them enough. JR in particular was extremely helpful, accommodating and kind. We ordered a headlight and delivery was quick and easy. Looking forward to ordering more from them in the future!

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Elika Korhonen

Spectacular Service! I found a part I needed on the website and called to inquire about the cost. The person who answered my call was very knowledgeable, helpful, and listed to my needs. Having a good experience on first contact with a new company goes very far in winning over a new customer. I live a couple hours away from the location and they quoted me a very fair price for shipping. I had the part in my hands about 48hrs after my initial call. I've never received such good service from a salvage yard before. I will definitely consider PAM's Auto as my primary choice for parts going forward.

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Hayat Automotives

I spoke with Shelby at Pam's auto first day as of inquired about my car parts after I gave her my parts details she was on top of everything to help me finding parts and make sure I get the right parts. we were in touch for almost a month and I was trying to find shipping company who can deliver my parts but no one committed to bring my parts as of across the border reasons. At the end up I decided to go pick them up Shelby make sure all my parts are ready before I arrive. I came to their facility Shelby assisted me and keep me in the loop to make sure what's happening with my parts. I really impressed with her custom service and devotion. Also very appreciated her concerns and support in this matter. She also make sure if there is any damage parts will consider price adjustment. Shelby your customer service is beyond the expectations keep it up. May god push you to next level of achievement every time. And God bless you every moment of your life. Aameen Tony

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SAM HILL

Outstanding experience working with Lee to get Lexus parts not available locally. I work for Colorado's largest Auto Brokerage and I have sourced thousands of parts over the years. This was a great experience and Pam's Auto and Lee have earned a customer for life.

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Mason Aulik

I always work with Randy when I deal with Pam’s and he is amazing to work with. Super nice and knowledgeable. My parts are always delivered quickly and if there are any problems with anything they are definitely willing to work with you. Definitely recommend Pam’s for your automotive needs.

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Benjamin Stout

I live in Omaha, just down the street from Pam's. I am a repeat customer because every time I make the 12 hour round trip drive they double check the part to make sure it is as described and ready for me. It's always been a great experience due to their quality service. Thanks Maddie!

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Art Elwood

Just wanted to drop a line to express my gratitude towards a great employee you have there. Shelby went above and beyond by sending me additional pictures which helped me decide in purchasing a car wheel. Called me to make sure I had received and AND when I called back and asked to speak with her she took the time to walk me through the return core policy. Give that young lady a raise and hire 10 more just like her! Such a pleasure doing business at PAMS AUTO!

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Lee Dorholt

Called in and talked with JR, explained the part I needed and it was shipped the same day and showed up very fast!! Steller Customer Service!

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Josh Polo

I bought two roof side curtain airbags, and the experience was flawless from start to finish! Maddie was very helpful and responsive to every request. Truly appreciate the quality customer service Pam’s Auto gives to its customers. Highly recommend reaching out and buying from them!

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justin miltimore

I was completely blown away from the entire process of ordering a used part on-line. Shane the rep was friendly and professional. I will definitely use Pam's again and very fast ship came on a Saturday UPS.

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lehi wilkerson

Be very cautious purchasing any parts from pams auto they will misrepresent the parts and are unwilling to compensate you for any expenses incurred by their deceptive practices. Your response is in accurate i called while i was there. It took 2 hrs for your sales manager to call me back. And to say the part was in any way as described is a lie!! I spoke in detail with your sales guy Calvin about the condition of the door before i left Utah. you guys where not truthful about the quality or condition of the part missing several parts damaged look at the pictures you had on line vs the door as is now not at all the same. . Wasting a lot of my time and fuel.. Over 80% of my reviews are 5 star. why are your hands tied to make the situation right i thought Pam's was family owned. Why can you not talk to the owner and fix the situation???

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Todd Thomas

Thank you engine that I bought last year. Is still good running? Had to come back to get a transmission so far. good appreciate it. Good place to get used parts.

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Craig Copeland

I have experienced nothing except top quality service from Pam's Auto. The first person I spoke with was Maddie and she was excellent help! Maddie gave me her direct line and she has been my go-to person ever since. She is knowledgeable, courteous, and prompt when calling back. The parts have always been exactly as promised. Keep up the good work Pam's Auto!!