PAM's Auto MN 56303

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shane bellocchio

We were having a hard time finding a fender for a Ford Bronco. No one locally had it, and it was backordered through Ford. We ended up calling Pam’s Auto and JR was super helpful. He not only found the part for us but also sent photos of the fender before it shipped, along with order confirmation and tracking info. The communication and service were honestly better than most vendors we work with. Highly recommend them!

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Jason F

Had a zero star experience with Pam's Auto Parts and with manager Tyler, and Lee. Our business purchased an engine , we were told there was a certain core charge that we would get back after the engine was returned. We returned the engine in the condition of a industry standard complete core, then we were told that it was incomplete because the bent pushrods and collapsed lifters were not included with the core return, those parts ended up in scrap due to the fact that we are not in the business of reassembling broken engines to qualify as a complete core return.. They said they sell their cores to a third party that sets the rules for what constitutes as a complete core. We were not told that we were subject to a third party core buyer until the core engine was returned. The Core that we returned was complete, it was the cylinder heads, the block with the valve covers, oil pan Etc intact.. our Automotive technician had to disassemble the engine to find out why it failed and if it had to be replaced. Never before were we denied a full core return due to third-party core buyer rules. They were very rude and wouldn't listen to our complaints and offered a gift card for Pam's Automotive or half of the core charge back. We will never buy any auto parts from Pam's "third party rules" auto parts. Buyer beware they will change the rules on you.<br><br>Thank you for responding to the review. The bottom line is we were never told prior to the core being sent back. Never have we encountered returning a core that must be totally reassembled as a complete engine ,and being told that some Rebuilders refurbish and sell bent pushrods and collapse lifters from active fuel management GM engines. We feel like you guys were being underhanded and you looked for the opportunity to cut our core charge in half. We charge our customers a certain amount when we estimate jobs, with the core charge that's promised by the seller when we buy the used engine. We are done with using Pam's as a vendor for anything in the future. Quite the clown show at pam's.

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Jim Riner

My wife was stranded in St. Paul area of MN. We needed a rim for her vehicle. Local dealer found at Pam’s. Mohamed took my call and the rest is history. He took my order, arranged delivery approx 90 mi away and was able to get repair done and her back on the road. Far and above on service and taking such great care of us in a time of dire need. I can’t thank Pam’s and Mohamed enough.