Tear A Part Auto Recycling UT 84404

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Jorge Marroquin

So today I had a really bad experience at this place. I drove up an hour and was there at opening till 1:24. Got some parts and it total out to nine hundred dollars. I left a headlight and a couple of rods, they were charging way too much looking for anything they could upcharge for. Nothing new I know that’s what they do so my new total was 835. Dollars. I gave the lady my card she passed the machine to me so I could sign and all of a sudden she said her computer gave her a message saying it couldn’t verify my identity and didn’t print a receipt. The long blond hair dude laughed and asked if I had a different stolen card I could pay with. Haha very funny I thought to myself but it wasn’t funny at all. I logged on to my bank app and it showed 835. Charged. The girl at the counter said I’m sorry I will have to run your card again as it didn’t go thru on my end. I’m like no I can’t run it again for 835. I said you’ll have to call your mgr. She got on the phone with someone and came back and said this happens all the time the charges will fall off in the meantime if you want the parts you’ll have to run your card again or leave the parts. I called my bank to see if the transaction could be canceled and they told me no that it was showing 835. Charge anc I’d have to wait. So I turned to the girl and asked again for a mgr. At this point I wasn’t sure what to do so I showed her my bank app showing the 835. And told her I needed my items, a receipt or speak to a manager. She told me she was the manager and that if I took the car parts it would be considered theft and quickly removed a supercharger from my cart as if I was going to run out with it!!! She said she would call the cops on me treating me like a common criminal for a mistake on their end. She also told me if I didn’t like it I could leave the parts and go shop somewhere else. Talk about mind blowing. I’m not sure if it’s bad customer service or something else. Mind you my bank app still says minus 835. What to do? I frantically tried calling tear a part salt lake to see if someone could help since they are quite nice and they know me. Anyway the girl at the counter proceeded to call the cops on me as if I’m scared of them, I’m not illegal and I had done nothing wrong except be upset over this. I drove a long way wasted gas and half my day and I was going home empty handed and with an eight hundred and thirty five dollar deficit. And all they could tell me is the charge will drop off. So the two guys who were with her were getting aggressive telling me to leave and I overheard her calling the cops I told her you are calling the cops on me for a mistake you made? The kid with the long blond hair said you obviously are not leaving since I was listening to her call the cops on me. So I ended up leaving and headed to the other store to see if they could help me. They are so nice their they contacted the mgr and he wants to meet on Tuesday. I’ve been a long time customer of salt lake about four years I can’t believe this is the way I was treated in Ogden. On my way I received a phone call from the officer asking me to call him back which I did right away and explained what transpired. So now there is an official complaint on me saying I had a problem at this location again all because of them. So tell me how would any of you feel after this? How would you handle it? Was I wrong to be upset? I’m home replaying this on my mind wondering how I could handle this better.

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Andrew Denesia

All i can say is wow you guys are terrible 208.00 for 2 rear tail light assemblys 6 running light bulbs and sockets and a duel raido from Walmart with the adapter piece for my 2007 gmc sierra absolutely a waste of time planned on spending around 100 bucks but no they want to charge for every single piece when on there website it clearly states a radio for 25.00 and head light assembly 30 some odd dollars. Highly recommend not going their to expensive for rundown parts

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Peso Unboxer

I can't share anything that hasn't been said before; Overpriced, don't waste your time, just get the parts new on eBay or go to the PAP on 17th street. Get your tires and components from an used tire place, as they will be cheaper by a lot. I would only come to this place to get: hard to get pieces or, because I have a lot of time on my hands that I'm desperate to waste.