TJ'S Auto 54495

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Jack Armstrong

We just bought a used Cadillac SUV from TJ's. We have been very impressed with everyone who we have dealt with that works there. We also feel like we paid a good price which these days on a used car I didn't think could happen! Thank you TJ's...Jack and Diane

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Mike Wagner

Called ahead to make sure TJ’s had the part I needed they assured me they had 2 again I asked if they did have the part because I will be driving over 3hrs to get there. So I arrived there and they don’t have the part . Never even apologize what a disappointment so then I headed out without the part through the biggest snowstorm of the year last half off trip took a extra 1hr1/2 in 4wheel drive. If I had the time I’d be outside protesting 24-7 it was all I could do to leave without destroying everything but I was civil even without getting a apology….

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Ryan Berns

Nice place and nice people fair prices just a little mess up stuff happens. I drove 1hr45min for a tranfer case for my truck and when i got there i saw it was the right TC but it had a different style speed sensor on the output shaft. He tells me it was compatible so i took it. Got home and checked and the sensor was not compatible with my speed sensor connection so i didnt even install it. I brought it back for a total time of 7 hrs driving.

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Elizabeth “Libby” Kautza

I normally don't post reviews but I felt like because of the above and beyond customer service experience I've received, they deserve a shoutout! I'm from the valley area in WI and I purchased a 2018 Hyundai Tucson from TJ's Auto on July 8th, 2021. The sales department was fantastic, not pushy at all. A few short months later there was something going on with my brakes and brought it into a local dealership to get them looked at. My brakes were completely shot - metal on metal. Because it was so unsafe to drive off the lot and TJ's was 2 hours away, they sent a check directly to me to cover the cost of what it would be for them to fix. I received the check in a timely amount of time as well. I'm so beyond happy with the experience I've had with TJ's. They take care of you as much as they are able and always want to make it right.

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James St. James

More details to come. I do NOT recommend TJ's Auto.Tldr; unknowledgeable, horrible level of communication, not people of their word, little follow through, find a better company to do business with!IF you're going to over pay for a used vehicle because a dealer seems like a more trustworthy option, PLEASE, I BEG of you, at least find a different dealer!Their website, reviews, and first impression seem real good. This is why I chose to do business with them rather than some random private sale. They seem to have a good reputation and seem trust worthy.Boy was I wrong.I found a truck, used, not from their newer inventory, it was a trade in. Seemed to drive well, seemed ok (I'm not a mechanic). I trusted them. I bought the truck. 3 days later, the truck broke down to an inoperable state. I may add more details later, but long story short... They had the truck for 5 months, with little communication. Rare updates, and excuse upon excuse. They installed and tried multiple things without my permission, which they had me sign something after the fact saying I was ok with it. Charged me a 'discounted' $1900 for repairs. Then I take the truck home. And drove it to work today, and guess what?!?! It died. They didn't fix it. They are not reliable, this is shady. They are proud of our 'as is' contract, even though they didn't share any major issues. They told me I was getting a good vehicle. They treated me like a sucker. And now I'm stuck with a 6500lb paper weight. And... They. Don't. Care. They have their money. No concern for doing good business.If you're going to over pay for a used vehicle because a dealer seems like a more trustworthy option, Please, I beg of you, at least find a different dealer!TJ's Auto,I am disappointed that our business deal is satisfactory for you. You are welcome for my time leaving this feedback. The only thing you can do at this time to change my mind is make this right. Replace the truck with a working one, or at minimum, take the lemon back and back your "good" reputation. Don't be shady.

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Fylfot Valknut

Just bought a vehicle from here yesterday. Mark was very helpful and price was fair.

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Andy Graf

We always take are vehicles here for service and repairs. Great people and fair prices.

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Wendy Bendickson

Update: an email was sent to me today, a day after the review and was sent at 6:21 am. Prior to that no emails were sent and 1 phone call was received with question about the application. So in response to asking me to remove this review, I will not as it is factual.Seriously lacking in communication skills. Applied for financing as I didn’t want to use my savings, but just purchased a brand new car so figured it would be denied but worth a try before I used cash. Well I’m assuming it was denied because I haven’t heard a word from them now. I’m also going to assume then that you don’t want my cash either. I will go someplace who appreciates customers.

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Autumn

Rip off and rude. The sales department tried to convince me that salvage title has no effect on value and that other vehicles of the same make model and year for sale in the area are "not an accurate representation of the market, nor are price books such as Kelley blue book". When I did not buy into that logic the sales person called me nonsense and became rude to the point that I had to BLOCK THEIR NUMBER.Also in response to my review as you can see below they are implying that I am lying or somehow confused....I have the entire conversation in texts and am absolutely sure it was this location. As indicated in my initial review (now in capital letters), I was never at the location, this was a text response to an ad containing this business name, address and picture of their business sign. However I do appreciate that their response shows their rudeness and inability to effectively communicate.

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Tong Yang

Came here to purchase a vehicle a few weeks ago for my mom. Got a great price and Seth was willing to work with me on a deal. Worth the 1.5 hour drive to get here. Received an overpayment refund check from them a couple days ago $98.10 (must have been a miscalculation on their part) - I don't think there are many small local dealers who would have done that. Great integrity and I would recommend them to everyone I know!