Trophy Universal City Nissan 90068

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Chance Kirkwood-White

I have called several times attempting to get a copy of our purchase contract and despite my many calls I have received no call back and no one answers the financing department phone. It appears you are only treated like they care when you are purchasing but a customer should matter at all times. I am in sales and understand the importance of Customer Service, please, act like a customer's need for assistance does not end with the purchase, it only begins there.

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Sarah Wax

Had an excellent experience at this dealership buying a 2022 Kicks. Grateful for the team at Universal City Nissan who made the test driving and buying process seamless and fun. Special thanks to Karim, Andy and Alfredo for your hospitality! They exceeded my expectations across the board.

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The JMillos

12/3/2021 -had a good experience buying my Chrysler 300 2020- I was in and out in about an hour - that's including test driving , numbers, and signing . A big thank you to Isidro the Manager who helped out with the numbers , sales Rep Sosa who was awesome and also Alfredo with the signing loan documents . Thank you all - from happy customerIsabel J

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Bri H

I typically don't like having to get established at a new dealership each time I move to a new state. This was my first time going anywhere in California for service, so I was pretty skeptical of being taken advantage of.However, Kevin exceeded my expectations. He was amazing at going over my vehicle's service history, and determining the best course of action to keep my vehicle in shape. He explained everything that needed to be done and why. I always end up spending more than expected when I take my car in to get serviced, and typically have an excessive amount of questions to ensure I only get done what absolutely needs attention that month. Nevertheless, Kevin was patient and integral throughout our interactions. My car was done on time, and everything that I requested, and that he recommend, was taken care of. Thank you Kevin and team for such excellent service!

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Lorenzo Simmons

I wanna take a minute to thank Mr Ramadan for the excellent customer service. He helped choose the car I like and made the process so easy and fast. Also thank you for the managers to make my approval easy and convenient. Thank you Much appreciated !

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Tanahree Terrell Martin

My service provider Joseph always goes above and beyond to provide excellent service. His commitment to communication as well professionalism is superb! Thank you Universal City Nissan for employing such extraordinary people that help foster such an incredible environment with compelling customer service.

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Summer

I requested an oil change and tire rotation. I ended up waiting 4 hours with neither service being provided. The employee informed me that they completed an inspection on the vehicle since it was my first time at their business. Additionally, there was a supposed recall on a piece of my car and they did not inform me until after I asked. My biggest frustration is that I requested a specific service and received no consultation or consent to perform the inspection or the recall service. After waiting for 3 hours, I asked for information regarding my vehicle. I was told it would be another half hour to complete the recall. After another hour, the employee informed me that the recall service didn't work and that they would need another 2-3 hours to try it again. I refused the service and requested my vehicle. To my surprise, they had not completed the oil change or tire rotation. I was really upset because I ultimately wanted communication and consent for what they needed to do- especially since it was not my original request. Should you need to visit this location, please be upfront with them that you need constant communication and consultation from them- I hope no one else has to wait for so many hours to receive no service at all. Please work to find better ways to manage multiple customer needs. Thank you!

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tatianna gilliam

Again, another Nissan Dealership that wants to quickly scream what's not covered under your warranty before they even check. I've been waiting on a call back since yesterday as I told an Analia that my issue is in fact covered and that all she has to do is make a claim. I'm still waiting on her to call me back in 10 min. It's the next day! If I would have known this is how Nissan does business I would have never made this purchase.

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LaVette Ash

Came to buy a car the salesman Armand Mayen was awesome great personality no pressure very informative! Got to the finance manager it's crazy I can't remember his name he wanted to add on $3500 for items that were already on the used car he became very agitated I overlooked that behavior I had an 800 credit score he completely insulted me by coming back with an interest rate for 4.99% he ran my credit 3x whichmade no sense to me but that because he was trying to get the $3500 in the back end.

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Ajones

I’ve tried so hard to like this Nissan because it is so conveniently close to my place. I’ve come from another Nissan dealership a few hours away who made customer service a priority and there really is no comparison. Appointments don’t mean your car gets serviced at that time. It means they try to fit you in the rotation of tens of other cars. I’ve made many appointments, arrived there, and then been told I would have to leave my car overnight if I wanted the service done. There is only one cashier. Six plus service desks but the service personnel aren’t able to ring up their customers. They have to send everyone inside to one singular line that also deals with time consuming rentals. They just don’t have the ease or happiness of the customer in mind and it really shows. I’ll have to go elsewhere for all my services even though it’ll be further away. Kevin is really great and is the only reason I came back a few times to try to see if things improved.