Wayne Auto Salvage 27530

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A & V electronics group

I specialize in ECU programming. We ordered 2 parts, one of them was wrong. We got in touch with Wayne Auto Salvage, I believe we spoke to Scott. Scott shipped out the correct part the next day, and we got a return label to send the old part back. I have to say, in 12 years I have never had such a positive experience. Most salvage yards don't care, they'll blame you for ordering the wrong part, they'll make you to pay for return shipping etc...Mistakes happen, but when you resolve it and make things right, that's what makes you a professional.. Wayne Auto Salvage, I will continue to support your business.

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Walter Winn

Bought a 05 Honda stero from them . Excellent customer service from Scott he took the time to find exactly what I needed. Shipping was fast. I'm very satisfied and highly recommended them.

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Philip Clark

Shout out to Penelope! Got me mileage on a motor from 3 years ago. Thank you for being an amazing human being Penelope!

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Very poor communication and management. I was told my part would be ready to picked up by a certain time, I live hours from the location, I arrived on time and 45min later someone finally told me it wouldn’t be ready until the next day because he had a busy schedule. They easily could have communicated that hours before.While standing in the waiting room I was asked what I was there for, this woman got the information from me and never mentioned anything after. Not that I was to wait or what I was waiting for, I had to wait until another person came out of their office to again ask for help and tell them what I was waiting for and he told me it wouldn’t be ready until tomorrow “most likely”.Then after when we tried to find out what had happened and why we were communicated with. They wouldn’t talk, they kept redirecting the line to the person who told us the part would be ready to pick up, but he wouldn’t answer the phone. They had no respect when I was there and zero respect after I left. They COULD have found handled the situation well and kept a long term customer but is seems they’re incapable of doing so.

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Demetria Taylor

Worst place ever!!! Our company ordered a part from here on a MONDAY for a customer and was told that the part would be in by the end of the week, so we waited and waited and on that FOLLOWING THURSDAY we called only to find out that the part they ordered had scratches on it and had to be returned, and ordered another one which was supposed to had been delivered within a week AND ONCE AGAIN IT WASNT !!!!! so now we have been calling for days to speak with the guy who ordered it name SPENCER n he keeps us on hold FOREVER....We handled everything on our end and have not gotten the same from these guys.

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Karol Crews

Excellent customer service and helpful with all my questions I had. Especially for someone with limited knowledge of car parts. Bruno took his time explaining and listening to my concerns. Highly recommend for all your Auto Savage needs. Will return again.

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Brandon Scearce

Knowledgeable and friendly crew! Plenty of parts in stock for excellent prices. I would definitely consider it one of the better salvage yards I've been to... Only negative side note/word of caution would be that due to the fact that all the vehicles are exposed to the elements in combination with the age of the vehicles, the majority of parts may be significantly rusted or in otherwise poor condition, so certainly carefully inspect whatever you buy.

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Christopher “WILDCHILD” Caudell

Great place to save money on parts.

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Monica DeSha

Only been here once and it's a little unorganized. I walked in there and there was a bunch of people standing around but nobody at the front desk. I stood there inside the lobby for at least 10 minutes before anybody came out and asked who was next. I had already called and purchased my order over the phone. I just needed to go there and pick it up not very good directions on where to go to do that if you've never been there before. When I drove around back to pick up my order the man that checks for your order sheet was very rude. dealing with him over the phone was a lot easier than dealing with them in person. They need more signage and more directions on where to go for certain things. Prices were not bad but had to drive a long way to get there just to be treated rudely. Would go again if I had no other option.

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Rob webb

Only had the choice of 1 star. I ordered a part and a week later got a call that the part wasn't there . Yes they refunded my money but that's beside the point. I held up my end of the transaction and as a business they should have also. Bruno was the gentleman I dealt with. I did speak with the owner and was told he would look into the matter. I'm sure I'm forgotten by now. I'm in Va so I'm just a nobody to them. I learned my lesson .I found the part I needed from a reputable company .