Waste management employees in mqt are very lazy workers. I had ONE cardboard piece on my trash, one piece. and I guess because this single cardboard piece wasn’t in a container, they didn’t pick it up!? It’s one piece. They could’ve just picked it up. I literally have video of them picking it up and littering it back onto my yard. They’re a jokeUPDATE: 8/23/2021 I have security video of them tossing my container of my cardboard and breaking my container, also took photos of the damage. Second time they have broken my container and now I have proof.UPDATE #2 8/31/2021 I think it funny WM replies to these reviews are so polite and caring when they STILL IGNORE THE EMAILS we send them. Their adorable replies are like, "We don't tolerate this at all, please email us at this email and we will make sure it gets handled." Well, I have emailed them twice at that email they gave me in their reply and they haven't replied back to me. Don't believe their replies on here, they're laughable. I have never experienced this low of customer service.UPDATE #310/12/2021They have still never reached out to me. They never will. Every week, the garbage guys break my container even more and more to where its almost not even capable of being picked up, it just collapses and doesn't hold shape anymore. This company is the worst company (including cell, internet, and insurance companies) I think I have ever seen. Even with my video of them tossing my container, obviously nothing has been done and they continue to do it. And after reading all of the comments, this company seriously needs a fine handed to them. Hello, BBB you there?

Was on hold for over an hour. In the past, I broke down boxes & put them & other recyclables in another sturdy cardboard box & it was always picked up. Now I am told I must but the items to be recycled in a hard sided container. Unfortunately, this is not easy for me to do. I use a walker & even with this, it is extremely hard to get around. If I use the container, I would need to go out the following morning to retrieve it which is hard for me to do. Guess they are forcing me to stop being a recycling person as I will now be cutting down the boxes into smaller pieces & putting boxes, cans & other recyclables in my garbage bags. Thanks waste management for nothing.

Disappointed in Marquette county waste management. They refuse to pick up garbage bags weighing more than 30lbs despite not weighing them and just judging. My kid could carry the garbage bag they refused to pick up, how about you give all your resident garbage cans if you refuse to pick up a heavy bag? Service: Yard debris removal

$50 minimum? What a joke. It’s $10 minimum at North Country. This is why garbage ends up dumped on trails and in ditches on side of the road. I wouldn’t do that personally but I would burn it if it cost $50 to dispose of 100 lbs of furniture. I am going to drive to 492 to North Country before I give these crooks $50. I’ll do the right thing and give North Country the business and a 5 star review since their prices are fair.Service: Furniture removal

10:30 am I Called regarding our recyclables not being picked up. Corporate put me on hold after giving the information.After 5 minutes A new person comes on whom i had to repeat everything to. She stated she contacted “Mark” the driver and they will pick them up by the end of the business day. It us 5 pm, still there.

Didn't pick up our recycling for 2 weeks. Didn't have the decency to notify us the second time that they wouldn't be doing their normally scheduled run. They did notify us the first time, but didn't follow through on the alleged rescheduled time. Had to call their office to get a recording of the reschedule for the second time, we'll see if they pick it up this time.

Went to drop off garbage and manager comes out, and explains to me that it is $5 a bag. I did not know that as I have dropped off recycling there multiple times, without being told that I needed to provide an ID showing my city residence. I told her that I didn't know about the charge and that it was my first time dropping off garbage, so I started to pick up the 4 bags I put on the floor, however the manager barks at me and says that once the garbage is on the floor, it is WM property. This was just a very rude confrontation with a customer, who reluctantly paid and was just confused about the process and rules of the dump. Never going back. I'll probably go dump the rest of my garbage on the manager's lawn.

I would give a rating of 0/5 stars if I could. Absolutely terrible customer service, I have had years of trouble with this company. I try my absolute best to keep up with updated guidelines and rules regarding garbage disposal and recycling but it seems as if no one that actually works for the company is on the same page regarding these policies. I have had 4 recycling bins broken and destroyed from the carelessness of the people who handle garbage pickup. I have been told to "just deal with it" when I inquired about the recycling bin issue months ago. If this is how the company handles the community, then it makes me wonder how they are handling our garbage/recycling...

they are terrible and they are all we have to deal with. there's always a reason they won't grab our trash even in their stupid green bags that just create more waste. this is the worst trash service ever. I hate this company Services: Construction debris removal, Junk removal

My son is obsessed with trash trucks!! Any way we can take him to the WM location so he can see a trash truck up close?