Have 2 dumpsters at an apt. complex I own that get emptied several times a week. Always gouging me with overage costs if the dumpsters are not filled up PERFECTLY. Killing the anticipated budget and causing me grief. If drivers would spend just 1 minute to help out instead of spending the 1 minute to take a picture of the cans imperfect filling would save thousands. Seems sketchy to this guy.Services: Junk removal, Construction debris removal

Haven’t had a problem in 11 years until recently they’ve become lazy and irresponsible at their job because a millimeter of ice is a hazard zone and can’t put the drivers life at risk. Their management is a joke and does not communicate and when they do they treat you like you are an idiot… absolutely going to be using another company if they keep this up.Service: Junk removal

They’ve decided to start charging extra if the can is too full. We’ve been using them for years and now they send me a letter telling me my can is too full and that is my warning. Next time I will be charged extra. Sorry, it’s bad business to arbitrarily make up new rules as you go. Seems like a scheme to raise fees. Service: Hazardous waste removal & disposal

Whoever works my street keeps moving my bins down the road! Only my bins! Or they'll move it and place it next to cars. I have multiple videos of them doing this!

It’s been awful, here at wrong times, missed pick ups, but they always charge you! And it always gets higher and higher Service: Junk removal

Avoid at all costs. Not only did they charge higher fees than we agreed to, and refuse to cancel our service (after we moved, and after we were no longer under contract) but then delayed the pickup for three months (charging us each month in the mean time). Finally, they sent us a final bill for $262.12 for "Removal."We will never use WM again, and will recommend to every possible company in the valley to avoid them at all costs.

Never ever ever use this company! They just try and rip you off with overage charges, if you are barely over the top of your can. If you try and call to get it figured out you will spend hours, be promised something and then you will get your next bill. only to find they didn't fulfill their promise. Try Ace garbage, they are way cheaper, like WAY cheaper and you get personalized way better service. Trying to switch to them but they are trying to charge me $900 to stop service. You heard me...$900!!!!!

I am happy we have a trash collection service! This service could use improvement as the collection service has now knocked over my recycling container twice and spilled the contents all over the street. In both cases the driver drove off. These are also the trucks I most frequently see debris flying out of the trucks when they are driving at higher speeds. Green trucks but not green in practice.

Our garbage has been skipped over a couple times in the year we have lived here. However, when we call to let them know, their customer service is good, and they are good about sending them our way to get it.

I've called and complained and nothing has changed. The driver picks up my trash and hangs onto it and puts it down in front of the neighbors driveway! What a jerk. And all the other trash cans are where their suppose to be. Why??