Advance Auto Salvage TN 37127

Reviews paint a split picture. Many buyers highlight fair or reasonable pricing on late‑model parts, helpful staff by name (Moe, Devin, Todd, Shannon), and successes finding specific items that worked, with some even praising installation help and quick shipping. However, repeated complaints dominate about customer service at the counter: multiple reviewers describe rude or dismissive behavior and poor communication. Fitment and accuracy issues recur-parts arriving mismatched, lower quality than expected, or guaranteed-to-fit items not fitting-followed by resistance to returns or slow, difficult refunds. Compared with other yards, this shop seems to offer good finds and knowledgeable helpers when things go right, but the experience is inconsistent, and policies and attitude during problems can be a sticking point.