Mr Fix – Phones, Computers and More NY 11201

S

Sarah Corrente

If you have a graphic tablet like a Huion or a Wacom, do not bring it here. I'm sure they're great for iPads and iPhones and things like that, but I brought my Huion in due to hard drive issues. I explained it to the person I dropped it off with, he told me one day, two days max. Three days later, I called and they seemed surprised and confused. Fifteen minutes later they called me to pick it up and once I got back home, the tablet still wasn't working. I brought it back. Three weeks of calling and trying to get ahold of someone who could tell me what I was waiting for, I finally went in and got it. It wasn't repaired which is less of an issue than the biggest issue: they will not call you back and they will not tell you if they can't fix something. If they were honest from the beginning and told me they had no experience with Huions and I should go somewhere else, I wouldn't have been upset. It's that they waited three weeks and I only got an answer because I went in after not getting a call back for weeks. Don't bring a graphic tablet here. Maybe their customer service is better for issues they know how to handle but my advice for them is be honest with your customers. I would've rather been told to go somewhere else than miss out on three weeks of work I couldn't do because my tablet was sitting untouched in the back of their store.

H

Hiren Jethra

Needed a MacBook battery replacement and couldn’t be happier with the service. Incredibly efficient — I was in and out in under 20 minutes! The staff knew exactly what they were doing, and the whole process was smooth and stress-free. Walked out a happy customer. Honestly, better faster and MUCH cheaper than going to the Apple Store. Plus, they even have a bookshelf to keep you entertained while you wait — a nice touch! WOULD HIGHLY RECOMMEND. 100% coming back for any future repairs.

S

Stan Rymkiewicz

Brought my laptop in after water damage and they did an amazing job. They cleaned it thoroughly, worked fast, and kept communication clear the whole time. They saved me from having to buy a new laptop or pay for a much more expensive repair. Best $80 I’ve ever spent. Highly recommend.