Townsend NY 10018

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Kimberly Lin

Moving in was rough with a lot of fixes and maintenance work, but the maintenance team is super quick and responsive. The front desk team is incredibly friendly and always makes an effort to remember your name, which is such a welcoming experience every time you come home. The building itself is not a high-end luxury property, but for the location and price point, it’s a good value. Everything is maintained and functional at a minimum, and the amenities cover the essentials, even though I never use them. I’ll miss our corner unit facing Hudson Yards with the unbeatable views.

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John Chen

Overall great frontline staff. However, management has some issues. They are extremely non proactive to respond and doesn’t prioritize repairs (worse than nyc walk ups at replacing toilets, heaters) Check the heating issue I’ve been having - heater constantly breaks during the middle of the night - repeatedly told management there’s issue - super has to keep coming over to fix it Incredibly disruptive to my sleep and the staff. Other than that, pretty good building (street corner can get a bit dicey too)

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Sara Rona

I lived at The Townsend for the past 3–4 years and truly loved the building. The doormen, superintendent, and staff have been consistently kind, helpful, and welcoming — it often felt like being part of a warm community where they genuinely look out for you. Unfortunately, my experience with management has been deeply frustrating.The person I was dealing with has consistently shown a lack of empathy or flexibility and never offers solutions- everything was a ‘’no’. In fact, it often felt like she went out of her way to make things more difficult, which created unnecessary stress and disappointment. While the building itself and the on-site team are exceptional, the management experience has significantly affected my overall experience. Unless there’s a change in leadership, I wouldn’t feel comfortable recommending The Townsend for any future tenants.