Silver's Auto Service NC 28806

C

Cupid

—Silver’s Auto Service is Asheville’s best-kept secret. Family-owned, warm, and unbelievably accommodating. I came in for service, and they went above and beyond—friendly smiles, no rush, even helped me sort out a small thing I hadn’t noticed. They treated me like family, not just another customer. Prices are honest, work’s top-notch, and the vibe? Like stepping into a shop where people actually care.

B

Bill

I can't recommend this place highly enough! It felt like I had a family member that owned the shop. I have a 10yo Prius covered in hail damage with 200,000 miles on it. My daughter just got her license so I gave her the car knowing it was safe and that it wouldn't be a big deal if got a few scrapes and bruises. Well, it did. While pulling into a parking lot, the front end bumped the ground hard enough to prevent the hood latch from fully engaging (the safety latch still worked). I decided to get 3 estimates to repair the latch. The first place, a national chain, said they wouldn't touch it unless we were going to have the entire bumper as well as the plastic underbody and wheel wells replaced. Basically they wanted to do all of the cosmetics required to make those part look they had when the vehicle was brand new. The cost was well into the thousands. When I reiterated that I didn't care about minor cosmetic damage, I just wanted it to be safe, they said I would need to take it to a "mom and pop" shop. The second estimate I got was from a mom and pop shop. They were a lot more reasonable, but again, they wanted to start replacing parts instead of repairing them. Finally, I took the care to Silver's and worked with Dylan. He took the time to look at the car and talk with me. He listened to what I wanted done with my car. He understood that I wasn't interested in correcting minor cosmetics, but that I simply wanted the car to be safe to drive. Dylan then took the time to explain how they would do the repair. He presented two different scenarios that could occur and gave prices for both. Because they were so much more reasonable than the others, I kept asking him about the need to do additional work and the possibility of it costing a lot more. However, he kept saying he was confident that they could do the repair without needing to resort to replacement of parts. Finally, I got him to give me a worst case scenario where parts needed to be replaced, and his estimate was still significantly less than the others. I dropped the car off as they were getting ready to close and got a call the next morning that it was ready. Turns out he was right about everything. They were able to do the repair for the lowest cost that he had estimated! I should mention that I had work done on this same car 8 years ago and had a similar experience. The driver's door had gotten damaged. Other places wanted to replace the door. However, Silver's repaired and painted it at a much more reasonable price. At no extra cost, they also used leftover paint to touch up some other dings on the car. I had decided I didn't want to pay to get those dings taken care of, but because they went above the call of duty, those areas have been protected from potential rust all these years. As for the door, it still looks as good as when they first completed the work. While no one wants to have to get body work done, these kind, fair folks make the experience as pleasant as possible!

J

Jackie W

I was rear-ended in early November 2022 and was grateful that I was okay and my truck was still drive-able. The tailgate was crunched, both tail lights were broken, and the bed was pushed into the cab a bit. My insurance adjuster gave me the names of few places (shout out to Erie Insurance) and I started calling around. One place couldn't get me in until March, another person was a bit short on the phone, and then I called Silver's. Friendly, professional, and they could get me on the schedule in January - great. Closer to my drop-off date, I called to confirm and they prepped me that it was looking like a 40 hour or 1 month job. I dropped my truck off on a Monday and they called me on Friday with an update on the ongoing work. By the next week, they called again to say the work would be done in 2 weeks instead of 4! True to their word, two weeks after I dropped my truck off, I was able to pick it up and the work they did was amazing. On top of the incredible body work, they also power washed the built up rocks and dirt in the truck bed corners that I thought was going to be there forever and cleaned a bit on the inside of the truck. I was not expecting that at all and it really impressed me. I drove away with my truck looking better than ever and intact! I highly recommend Silver's Auto. TL;DR Excellent body work, great service, friendly folks. Go here.