Ben Nielsen's Springfield Auto Care and Fleet VA 22150

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Jade Moore

This place was fantastic! I was just looking for an oil change, and I happened to pass by and decided to stop in. Everyone was so pleasant, efficient, and quick. Plus, the prices were great, which I was pleasantly surprised by. I love it when I stumble upon a hidden gem like this! I highly recommend it.

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Morgan Tucker

I found Ben Nielsen's Springfield Auto Care and Fleet through the Costco auto referral program since they offer a discount. They had good reviews so I figured I'd give them a try. Brett answered my calls and a lot of questions as well. He is fantastic. I appreciated his patience and detailed information. He was also willing to try to match the price from another repair shop when I came to him for a second opinion with documentation. I just bought and had 4 new tires installed at Costco and knew I needed an alignment. I also knew I needed at least rear brakes and soon front brakes. Another shop told me I had a leak in my front right differential. Brett had his team checked everything out. They performed an alignment, and it was time for new brakes on the front and rear. I approved the brake work and they took care of it. They told me they didn't see a leak and that a replacement wasn't needed. Everything was performed in one work day and I picked it up right when they closed at 6pm. I made an appointment online a day or two before after speaking with Brett and showed up on a weekday morning. The other auto repair shop I've used in the past doesn't offer any transportation assistance and is always booked up for at least a week for any work. I loved that Brett was able to fit me in and they had plenty of availability on their website scheduling. Although their labor rates are higher than the other place I usually go to. When I arrived at 9:30am for my appt, Dion was at the front desk and got me checked in. I wasn't sure I was in the right place, but indeed I was as it's in an industrial area and a plain entrance glass door that says Service Entrance. After asking Brett at the end of the day, he shared that their business is typically 80% fleet work and the remaining 20% personal vehicles like mine. I love that they offered me a Lyft concierge. For no extra charge, they requested a Lyft which took me to work that day. When the work was complete, they sent a Lyft to pick me up and bring me back. It was so seamless and really convenient. They did not offer me a loaner car, which is an option advertised on their site, but that's fine. I am curious about the Lyft concierge, as they request it and then it links to my account through my phone number. At the end of each ride, I could rate the driver with stars but I could not tip them. When I asked the driver, they said that for concierge rides they usually don't get tips from the business that called them. I do wonder if they pay a higher rate though given the concierge service. Not sure. I'm also grateful for the Lyft concierge service as I don't recommend waiting onsite for work. It's not a very warm or inviting space to spend time in and there's nothing I could see nearby to walk to. There is a bearded dragon you can check out if you like those little creatures. All in all - I recommend Ben Nielsen's Springfield Auto Care and Fleet. I'd certainly return and appreciate the care that Brett and the team provided.

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CHRIS P

Our staff had a very bad experience here. We called to arrange that we would bring two pickup trucks with trailers that all needed state inspection. We were told to just show up and they would take care of us. The next day, a very rude staffer told us his parking lot was too small for our trucks and to find somewhere else. This was an expensive problem for us, as our trucks and men were tied up for most of the day, finding an alternative. On the same day we were also referred by a nearby tire shop to have a third truck get a front end alignment. This ordeal took 5 hours. This shop is a waste of our time and is very unprofessional. Steer clear if you value time and value.