Shawnee Car Care VA 24219

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VICKI SHELTON

Update: February 2025 they have made everything right. My vehicle is now running properly. This is an update since my vehicle has been seen by another shop. I did a review previously due to wonderful customer service from Kim and John. I still believe the 2 of them to be honest and kind individuals. However, their mechanics are a different story. I went in for a an oil pump replacement and have had to go back 3 times. I went for a catalytic converter replacement. My vehicle now has a rattling sound. I took it to another mechanic since I have not heard back from them after sending photos and videos of the issues found. The mechanic stated that the rattle is from the catalytic converter not being properly installed. The oil pump was not installed properly and that is why the bottom of my engine is covered in oil. You can see the oil in the video below. Also, when I had it towed back during my second visit I told them I had a coolant leak. Somehow they missed that the thermostat housing bolt wasn't even screwed in all the way. See picture below. They cut pieces and left the debris under the van. Overall, the work was just sloppy.

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Regina

Avoid at all costs, save money and time and go to an actual good shop instead that will at least tell you what they’re doing to YOUR car. Extremely rude and unprofessional.

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Becky Jackson

We were in town for a funeral and our car broke down. We called first thing Monday morning and they not only got us in quickly, but also gave my husband a ride back to the hotel and had us up and running before noon! We were really at their mercy and were wondering how much they would charge us. They were much more reasonable than our mechanic at home! What a wonderful experience! Thank you, Shawnee!